Senior Application Support

Manpower Outsourcing Services, Inc.; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is seeking an IT Operations Specialist to ensure smooth business application service operations and manage transitions from development to production.

You will drive continuous improvement and automation initiatives while coordinating incident and problem management with stakeholders. The role requires strong SQL Server experience, familiarity with enterprise Agile frameworks, and exposure to release management; knowledge of AI is a plus.

Qualifications

• Proficient in relational databases, especially SQL Server; Snowflake is a plus.
• Experience with incident and problem management.
• Experience with enterprise Agile frameworks (Kanban, SAFe, SCRUM).
• Strong in agile delivery, with release management experience and engineering exposure.
• Ability to balance and prioritize multiple operations/projects with attention to detail.
• Experience or active learning in Artificial Intelligence.

Responsibilities

• Resolve issues to ensure smooth business application service operations.
• Facilitate transition of application features from development to production environments.
• Develop continuous improvement initiatives and optimize service operations.
• Assist in automating manual activities to improve consistency and efficiency of service delivery.
• Communicate effectively to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Tools

SQL Server

Snowflake

Incident management

Agile frameworks

Release management

Multi-project prioritization

Artificial Intelligence

ServiceNow

Jira

Confluence

GitLab

Jenkins

Job description

Responsibilities:

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Skills and Experience Required:

• Proficient in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
• Experience with incident and problem management
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
• Experience or active personal learning in Artificial Intelligence

Nice to have:

• Knowledge in cloud services, preferably AWS
• Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Experience in supporting SaaS systems (e.g., SAP)
• Knowledge in programming languages, Java and Python
• Experience in using ServiceNow, Jira, Confluence, or other similar tools