Application Support Engineer: AI, Agile Ops, SaaS

Lewis Personnel Management

8 days ago

Application generator

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Must have hands-on experience with relational databases (MS SQL Server preferred; Snowflake a plus).
Experience with incident and problem management disciplines.
Familiarity with Enterprise Agile Frameworks (e.g., Kanban, SAFe, SCRUM).
Strong agile delivery capabilities, including release management and engineering exposure.
Ability to balance and prioritize multiple operations/projects with attention to detail.
Experience or active learning in Artificial Intelligence.

Ensure smooth business application service operations by resolving issues in a timely manner.
Facilitate smooth transition of application features from development to production environments.
Develop continuous improvement initiatives and optimize business application service operations.
Assist in automating existing manual activities to improve consistency and efficiency of service delivery to end users.
Communicate effectively with stakeholders as part of incident/problem management.
Manage escalations related to operational topics.

Relational databases

Incident management

Problem management

Agile frameworks

Release management

Multi-project handling

Artificial intelligence awareness

ServiceNow

Jira

Confluence

Must have:

Proficient in relational databases(preferably Microsoft SQL Server, Snowflake is a plus)
Experience with incident and problem management
Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
Strong in agile delivery, with release management experience and engineering exposure
Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
Experience or active personal learning in Artificial Intelligence

Nice to have:

Key Responsibilities:

Ensure smooth business application service operations by resolving issues in a timely manner.
Facilitate smooth transition of application features from development to production environments.
Actively develop continuous improvement initiatives and optimization of business application service operations.
Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.
Effectively communicate to stakeholders as part of incident/problem management.
Manage escalations related to operational topics.

MGL

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