Section Manager – O2O (Quezon City)

Makro Philippines; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Makro Philippines (CP Axtra AC Corporation) seeks a Section Manager – O2O to guide end-to-end omni-channel operations and align online platforms with in-store experiences.

You will oversee online order fulfillment, Click & Collect, and home delivery, coordinating with Store Ops, Logistics, IT, Marketing, and third‑party partners. Strong leadership and data‑driven decision making are essential to enhance CX and drive sales.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Supply Chain Management, Marketing, Information Systems, E-Commerce, or related field.
• 3–5 years of experience in retail, wholesale, e-commerce, omnichannel ops, logistics, or supply chain management, with at least 2 years in a supervisory role.
• Experience managing online order fulfillment, Click & Collect, home delivery operations, or digital commerce platforms.
• Strong knowledge of OMS, WMS, ERP, and POS systems.
• Experience with third-party logistics providers and online marketplaces preferred.
• Strong understanding of customer service principles, fulfillment operations, and omnichannel retail strategies.

Responsibilities

• Oversee end-to-end omnichannel operations and ensure seamless integration between online platforms and physical stores.
• Lead online order fulfillment, Click & Collect, and home delivery coordination.
• Collaborate with Store Operations, Merchandising, Logistics, IT, Marketing, Customer Service, and third-party delivery partners.
• Drive operational excellence, customer satisfaction, sales growth, and process improvements.

Skills

Leadership and people management

Omnichannel retail and wholesale ops

E-commerce and O2O order fulfillment

Inventory and order management

Supply chain and logistics

Customer service and CX management

Data analysis and KPI performance

Process improvement and ops excellence

Project management and cross‑funct.

Vendor & 3PL management

Problem-solving and decision-making

Communication and stakeholder mgmt

Planning and resource mgmt

ERP/OMS/WMS/POS knowledge

Microsoft Office & reporting tools

Data privacy awareness

Fast-paced retail & wholesale env.

Education

Bachelor's degree in Business Administration, Retail Management, Supply Chain Management, Marketing, Information Systems, E-Commerce, or related field

Tools

ERP

OMS

WMS

POS systems

Job description

Makro Philippines (CP Axtra AC Corporation) is looking for a Section Manager – O2O (Online-to-Offline) who is responsible for managing the end-to-end operations of the company's omni channel retail and wholesale business, ensuring seamless integration between online platforms and physical stores. This role oversees online order fulfillment, Click & Collect, home delivery coordination, customer service for digital channels, and O2O administrative processes. The Section Manager drives operational excellence, customer satisfaction, sales growth, and process improvements while collaborating with Store Operations, Merchandising, Logistics, IT, Marketing, Customer Service, and third-party delivery partners.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Supply Chain Management, Marketing, Information Systems, E-Commerce, or a related field.
• Minimum of 3–5 years of experience in retail, wholesale, e-commerce, omnichannel operations, logistics, or supply chain management, with at least 2 years in a supervisory or managerial role.
• Experience managing online order fulfillment, Click & Collect, home delivery operations, or digital commerce platforms.
• Strong knowledge of retail and wholesale operations, inventory management, order management systems (OMS), warehouse management systems (WMS), ERP, and POS systems.
• Experience working with third-party logistics providers, delivery platforms, and online marketplaces is preferred.
• Strong understanding of customer service principles, fulfillment operations, and omnichannel retail strategies.
• Proficient in Microsoft Office applications, particularly Excel, and business reporting tools.
• Willing to work flexible schedules, including weekends, holidays, and extended hours during peak business periods.

Required Skills

• Leadership and people management
• Omnichannel retail and wholesale operations management
• E-commerce and O2O order fulfillment
• Inventory and order management
• Supply chain and logistics coordination
• Customer service and customer experience management
• Data analysis and KPI performance management
• Process improvement and operational excellence
• Project management and cross-functional collaboration
• Vendor and third-party logistics management
• Problem-solving and decision-making
• Communication, negotiation, and stakeholder management
• Planning, organization, and resource management
• Knowledge of ERP, OMS, WMS, POS, and e-commerce platforms
• Proficiency in Microsoft Office and reporting tools
• Information security and data privacy awareness
• Ability to perform effectively in a fast-paced retail and wholesale environment