Operations Manager

AvantePH; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

AvantePH is seeking an Operations Manager to supervise end-to-end store performance across Food, Non-Food, and General Merchandise in Makati. You will drive efficiency, accuracy in inventory, food safety compliance, and customer experience while boosting sales and profitability.

Lead department heads, coordinate with marketing and buying teams, and maintain KPIs, budgets, and staff development. On-site role in Makati City with flexible scheduling as needed.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Retail Management, or related field.

Responsibilities

• Oversee daily operations of food, non-food, and general merchandise categories to ensure store performance.
• Implement and monitor SOPs across departments.
• Ensure compliance with food safety standards, sanitation, and government regulations.

Skills

Leadership

Analytical thinking

Communication

MS Office

Retail/ERP knowledge

Education

Bachelor’s degree in Business Administration / Operations Management / Retail Management

Tools

MS Office

Retail ERP systems

Job description

Makati Central Post Office, Philippines | Posted on 02/06/2026

The Operations Manager is responsible for overseeing end-to-end store and operational performance across Food, Non-Food, and General Merchandise categories. This role ensures efficient daily operations, inventory accuracy, compliance with food safety and company standards, cost control, and excellent customer experience while driving sales and profitability.

Key Responsibilities

Operational Management

Oversee daily operations of food, non-food, and general merchandise categories to ensure smooth and efficient store performance.

Implement and monitor standard operating procedures (SOPs) across all departments.

Ensure compliance with food safety standards, sanitation, and government regulations (FDA, DOLE, LGU requirements).

Inventory & Supply Chain

Manage inventory levels, stock rotation, expiry monitoring, and shrinkage control.

Coordinate with purchasing, warehouse, and suppliers to ensure timely replenishment.

Monitor stock availability, fast-moving items, and slow-moving inventories.

People Management

Lead, coach, and supervise department heads, supervisors, and store staff.

Ensure proper staffing, scheduling, and productivity.

Conduct performance evaluations and support staff development and training.

Monitor sales performance, margins, and operational KPIs.

Control operating expenses, wastage, and losses.

Support merchandising, pricing, and promotional execution in coordination with marketing and buying teams.

Customer Experience

Ensure excellent customer service standards across all departments.

Address customer concerns, complaints, and service issues promptly.

Maintain store cleanliness, layout, and overall presentation.

Prepare operational reports, analysis, and recommendations for management.

Identify process improvements to increase efficiency, sales, and profitability.

Support expansion, store openings, or operational projects as required.

Bachelor’s degree in Business Administration, Operations Management, Retail Management, or related field.

At least 5–8 years of experience in operations management within retail, supermarket, FMCG, or general merchandise.

Strong background in food and non-food operations, inventory control, and compliance.

Proven leadership and people management skills.

Strong analytical, problem-solving, and decision-making abilities.

Excellent communication and coordination skills.

Proficient in MS Office and retail/ERP systems.

Willing to work in Makati City and flexible with schedules when required.