Operations Manager/Supervisor

Future First Talents; Makati; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Future First Talents is seeking an experienced Operations Manager to oversee daily eCommerce operations, including order processing, fulfillment, delivery, and returns. The role emphasizes logistics management, process optimization, and KPI-driven performance.

You will lead cross-functional teams, manage vendor relationships, and drive scalable workflows in a fast-paced environment. Start ASAP; on-site in Makati.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field.
• 5+ years of experience in operations management, preferably in eCommerce or retail.
• Strong background in logistics, warehouse, and delivery operations.
• Proficiency in data analysis, reporting tools, and inventory systems.
• Excellent problem-solving, organizational, and leadership skills.
• Strong communication and stakeholder management abilities.

Responsibilities

• Oversee end-to-end eCommerce operations including order processing and returns.
• Manage and optimize logistics and supply chain processes for cost efficiency.
• Coordinate with logistics team and store partners.
• Monitor inventory levels and work with procurement on stock.
• Develop and implement SOPs and KPIs.
• Analyze operational data and generate improvement reports.
• Ensure a seamless customer experience by resolving issues.
• Lead and mentor operations staff.
• Collaborate with Marketing, Customer Service, Finance, IT.
• Identify opportunities for automation and scalability.

Skills

Ops management

Logistics

Leadership

Data analysis

Stakeholder mgmt

Process optimization

Education

Bachelor's degree in Business Administration / Supply Chain / Logistics

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

Job Title: Operations Manager (eCommerce)

Employment Type: Full-time

Start Date: ASAP

Job Summary

We are seeking a highly organized and results-driven Operations Manager to oversee daily operations of our eCommerce platform. The ideal candidate will have strong experience in logistics management, supply chain operations, and process optimization, ensuring efficient order fulfillment and customer satisfaction. This role requires a proactive leader who can streamline workflows, manage vendor relationships, and scale operations in a fast-paced environment.

Key Responsibilities

• Oversee end-to-end eCommerce operations, including order processing, fulfillment, delivery, and returns
• Manage and optimize logistics and supply chain processes to ensure timely and cost-efficient delivery
• Coordinate with logistics team (couriers/ deliverymen/shoppers), and store partners
• Monitor inventory levels and collaborate with procurement to maintain optimal stock availability
• Develop and implement operational policies, SOPs, and performance metrics (KPIs)
• Analyze operational data and generate reports to drive continuous improvement
• Ensure a seamless customer experience by resolving operational issues and improving service levels
• Lead and mentor operations staff, ensuring productivity and accountability
• Work closely with cross-functional teams (Marketing, Customer Service, Finance, IT) to align operations with business goals
• Identify opportunities for automation and scalability in operations

Job Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field
• 5+ years of experience in operations management, preferably in eCommerce or retail
• Strong background in logistics, warehouse, and delivery operations
• Proven ability to manage teams and improve operational efficiencyProficiency in data analysis, reporting tools, and inventory systems
• Excellent problem-solving, organizational, and leadership skills
• Strong communication and stakeholder management abilities

COO Future First Talents

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