Section Manager - Customer Service & Check Out (Quezon City)

makro philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Makro Philippines is seeking a Section Manager - Customer Service and Checkout to oversee daily operations of the Customer Service and Checkout sections in both retail and wholesale environments, ensuring a seamless, customer-focused experience.

You will lead front-end staff, cashiering operations, cash management, and service quality while ensuring compliance with company policies and financial controls. Collaborate with store leadership to boost efficiency and customer satisfaction.

Qualifications

• Bachelor's degree is not specified in the HTML; candidates should have relevant retail/wholesale operations and supervisory experience.
• Experience in cashiering and front-end operations with strong knowledge of POS and cash control procedures.
• Experience leading customer service teams and driving service quality in a retail/wholesale setting.

Responsibilities

• Oversee daily operations of Customer Service and Checkout sections.
• Manage cashiering operations, cash handling, and service quality.
• Lead front-end staff and ensure compliance with policies and financial controls.
• Collaborate with store leadership and cross-functional teams to improve efficiency and customer satisfaction.

Skills

Leadership

Cash handling

Front-end operations

Customer service

Communication

Conflict resolution

Planning

Analytical thinking

Retail and wholesale operations

Attention to detail

KPI management

Time management

MS Office

CRM systems

Continuous improvement

Tools

POS systems

Retail management systems

CRM systems

MS Office

Job description

Makro Philippines (CP Axtra AC Corporation) is looking for a Section Manager - Customer Service and Checkout is responsible for managing the daily operations of the Customer Service and Checkout sections to ensure a seamless, efficient, and customer-focused shopping experience in both retail and wholesale environments. This role oversees cashiering operations, customer service functions, front-end staff, cash management, and service quality while ensuring compliance with company policies, operational procedures, and financial controls. The Section Manager collaborates with store leadership and cross-functional teams to improve operational efficiency, enhance customer satisfaction, and achieve business objectives.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, Hospitality Management, or a related field.
• Minimum of 3-5 years of experience in retail or wholesale operations, customer service, cashiering, or front-end operations, with at least 2 years in a supervisory or managerial role.
• Experience managing cashier operations, customer service teams, and cash control procedures in a retail or wholesale environment.
• Strong knowledge of POS systems, cash management, customer service standards, and retail operations.
• Experience using retail management systems, customer relationship management (CRM) systems, and Microsoft Office applications.
• Willing to work flexible schedules, including weekends, holidays, and peak business periods.

Required Skills

• Leadership and team management
• Front-end and checkout operations management
• Cash handling, reconciliation, and financial controls
• Customer complaint resolution and service recovery
• Strong communication and interpersonal skills
• Conflict resolution and negotiation
• Planning, organization, and workforce scheduling
• Analytical, problem-solving, and decision-making skills
• Retail and wholesale operations knowledge
• Attention to detail and process compliance
• Performance monitoring and KPI management
• Time management and multitasking
• Proficiency in Microsoft Office and retail business systems
• Continuous improvement and customer experience management