Front-End Ops Lead: Customer Service & Checkout

makro philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Makro Philippines is seeking a Section Manager - Customer Service and Checkout to oversee daily operations of the Customer Service and Checkout sections in both retail and wholesale environments, ensuring a seamless, customer-focused experience.

You will lead front-end staff, cashiering operations, cash management, and service quality while ensuring compliance with company policies and financial controls. Collaborate with store leadership to boost efficiency and customer satisfaction.

Qualifications

• Bachelor's degree is not specified in the HTML; candidates should have relevant retail/wholesale operations and supervisory experience.
• Experience in cashiering and front-end operations with strong knowledge of POS and cash control procedures.
• Experience leading customer service teams and driving service quality in a retail/wholesale setting.

Responsibilities

• Oversee daily operations of Customer Service and Checkout sections.
• Manage cashiering operations, cash handling, and service quality.
• Lead front-end staff and ensure compliance with policies and financial controls.
• Collaborate with store leadership and cross-functional teams to improve efficiency and customer satisfaction.

Skills

Leadership

Cash handling

Front-end operations

Customer service

Communication

Conflict resolution

Planning

Analytical thinking

Retail and wholesale operations

Attention to detail

KPI management

Time management

MS Office

CRM systems

Continuous improvement

Tools

POS systems

Retail management systems

CRM systems

MS Office

Job description

Makro Philippines is seeking a Section Manager - Customer Service and Checkout to oversee daily operations of the Customer Service and Checkout sections in both retail and wholesale environments, ensuring a seamless, customer-focused experience.

You will lead front-end staff, cashiering operations, cash management, and service quality while ensuring compliance with company policies and financial controls. Collaborate with store leadership to boost efficiency and customer satisfaction.