Seasonal Call Center Agent

Work-1 Manpower Recruitment Services; Pampanga; On-site; PHP 279,000 - 391,000; Full time

Job summary

Work-1 Manpower Recruitment Services in the Philippines is seeking a Customer Service Associate to provide support via phone, email, and chat. The role focuses on resolving inquiries promptly while maintaining accurate records and delivering excellent service.

The ideal candidate has a high school diploma, 0–2 years of experience, strong English, and teamwork mindset. Flexible hours, including evenings and weekends, may be required to meet customer needs.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Proficient in English; strong customer service orientation; technical skills for using call center software.
• Responsibilities and Duties: Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Qualities and Traits: Positive attitude, strong communication skills, and team spirit.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends if required.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

English proficiency

Customer service

Call center software

Education

High School Diploma

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.


• Assist customers with inquiries and resolve issues in a timely manner.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with team members to improve service delivery.


• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.


• Experience Level: 0–2 years of customer service experience preferred.


• Skills and Competencies: Proficient in English; strong customer service orientation; technical skills for using call center software.


• Responsibilities and Duties: Ability to handle multiple tasks efficiently while maintaining attention to detail.


• Qualities and Traits: Positive attitude, strong communication skills, and team spirit.


• Working Conditions: Must be able to work flexible hours, including evenings and weekends if required.