Customer Service Representative/Call Center Agent

Metacom Careers; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Metacom Careers is seeking a customer service professional in Cebu City to handle incoming calls and inquiries, providing product and service information and resolving issues promptly.

The role requires 1-3 years in a call center or customer service setting, with strong communication, problem-solving, and empathetic customer care. Expect a fast-paced environment and collaborative team dynamics in Cebu City.

Qualifications

• Educational Qualifications: High School Diploma or Equivalent.
• Experience Level: 1-3 years in a customer service or call center role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Empathetic and patient attitude.
• Working Conditions: Fast-paced call center environment.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide product and service information to customers.
• Resolve customer issues and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Education

High School Diploma or equivalent

Job description

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide product and service information to customers.
• Resolve customer issues and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide product and service information to customers.
• Resolve customer issues and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications:High School Diploma or Equivalent
• Experience Level:13 years in a customer service or call center role
• Skills and Competencies:Excellent communication and interpersonal skills
• Skills and Competencies:Strong problem-solving abilities
• Qualities and Traits:Empathetic and patient attitude
• Working Conditions:Fast-paced call center environment