Seasonal Customer Service Representative

Inspiro Relia, Inc.; Philippines; On-site; PHP 167,400 - 223,200; Full time

Job summary

Inspiro Relia, Inc. in the Philippines is seeking Seasonal Customer Service Representatives to answer inquiries and assist customers with transactions. Candidates should be at least 18 years old and can either have work experience or be high school graduates with call center experience.

Responsibilities include providing quality service by addressing customer inquiries, communicating product benefits, and evaluating client concerns accurately. Effective communication and the ability to work in a fast-paced environment are essential.

Qualifications

• Must be at least 18 years old.
• Able to work under pressure and maintain positivity.
• Willingness to do overtime as needed.

Responsibilities

• Answer inbound inquiries relating to products and services.
• Communicate benefits of client brand and services to customers.
• Provide quality customer service adhering to phone ethics.
• Inform clients of relevant products or services (up-selling).
• Evaluate and respond accurately to client inquiries.

Skills

Customer service

Communication

Multi-tasking

Flexibility

Education

Completed 72 units in college or at least 2 years

High school diploma with call center experience

Job description

Seasonal Customer Service Representative

Full Time

Job Description

We need individuals who can provide answers to inquiries relating to the company’s products and services, assist customers with transactions and complaints, have the ability to work under pressure, maintain an energetic tone that projects politeness and enthusiasm throughout the shift, able to multi‑task and are flexible to do overtime as needed.

Responsibilities

Answers inbound inquiries relating to products, services and current promotions.

Communicates and explains the value of the client brand and benefits of services to potential customers by establishing relationships and building strong rapport.

Creates value by providing quality customer service in every call performed by applying phone ethics, principles and standards.

Informs clients of products and/or service or add‑ons that may or may not have been considered previously (up‑selling).

Evaluates and responds to client inquiries and concerns properly and accurately (i.e. billing, finances, products etc.).

Qualifications

• 18 years of age and up
• At least 2 years in college or completed 72 units
• With or without work experience
• High school graduates with at least 6 months call center experience handling international accounts are welcome to apply.