Call Center Agent

Big3 Ar-Van'S Garments Manufacturing Company; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Big3 Ar-Van'S Garments Manufacturing Company in Manila is seeking a customer service representative to handle inbound calls, provide information, and assist customers with inquiries.

The role requires 0–2 years of experience, a high school diploma, and excellent English communication. You'll multitask, work varying shifts including evenings and weekends, and help maintain customer satisfaction by documenting interactions in our database.

Qualifications

• High school diploma or equivalent is preferred.
• 0–2 years of customer service experience preferred.
• Proficient in English, written and verbal.
• Strong communication skills and a friendly demeanor.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Interact with customers via phone to provide information and assistance.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain a high level of customer satisfaction.
• Document all interactions in the company database.
• Collaborate with team members to improve service quality.

Skills

English language

Communication skills

Friendly demeanor

Education

High school diploma or equivalent

Job description

Description

• Interact with customers via phone to provide information and assistance.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain a high level of customer satisfaction.
• Document all interactions in the company database.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Proficient in English language, both written and verbal.
• Qualities and Traits: Strong communication skills and a friendly demeanor.
• Responsibilities and Duties: Ability to multitask and prioritize in a fast-paced environment.
• Working Conditions: Ability to work various shifts, including evenings and weekends.