Salesforce Platform Technical Analyst

Manulife; Quezon City; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work model (onsite 3x a week)

Night shift

Job summary

Manulife is seeking a Salesforce Administrator to enhance our Salesforce platform, providing user administration, incident triage, and maintenance. The role supports seasonal releases, sandbox management, and external app upgrades, with a hybrid setup (3 days onsite) at UP Ayala Technohub, Quezon City.

Requirements include 3+ years as Salesforce Administrator, strong config skills (flows, automation, reports, dashboards), and sandbox management.

Qualifications

• Minimum of 3 years as Salesforce Platform and Application Administrator.
• Strong configuration skills, including flows, automation, reports, and dashboards
• Experience in Salesforce platform maintenance and organization health checks
• Ability to read Apex code; writing Apex code is an advantage
• Experience in development, automation, or systems integration is a plus

Responsibilities

• Provide Salesforce admin support, including user administration and password resets.
• Manage incident triage and technical support for Salesforce production issues.
• Coordinate tasks and change tickets for external app upgrades.
• Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
• Performing System Maintenance and Seasonal Release (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations)

Skills

Salesforce administration

Flows & automation

Reports & dashboards

Apex reading

System integrations

Job description

Join our team as a Salesforce Administrator and play a pivotal role in enhancing our Salesforce platform to support our mission of delivering exceptional customer experiences. This opportunity allows you to leverage your expertise in Salesforce administration, configuration, and support to drive operational efficiency and innovation.

Have the skills and experience for the job? Learn more about it below!

Position Responsibilities:

• Provide Salesforce admin support, including user administration and password resets.
• Manage incident triage and technical support for Salesforce production issues.
• Coordinate tasks and change tickets for external app upgrades.
• Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
• Performing System Maintenance and Seasonal Release (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations)
• Amenable to work at UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work in night shift

Required Qualifications:

• Minimum of 3 years of experience as a Salesforce Platform and Application Administrator.
• Strong configuration skills, including flows, automation, reports, and dashboards
• Experience in Salesforce platform maintenance and organization health checks
• Ability to read Apex code; writing Apex code is an advantage
• Experience in development, automation, or systems integration is a plus

Preferred Qualifications:

• Experience in managing large-scale Salesforce implementation projects
• Proficiency in Salesforce deployment and sandbox management
• Strong communication skills with a proven ability to work with key business stakeholders
• Issue and ticket management experience
• Knowledge of Salesforce integrations and external application upgrades

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Modalidades de Trabajo

Híbrido