Cloud Platform Technical Analyst

Manulife; Quezon City; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

Manulife is seeking an Intermediate Cloud Platform Technical Analyst to maintain and enhance the AKS platform and Azure cloud infrastructure from Quezon City. This role offers growth in cloud-native tech while ensuring reliability and scalability of mission-critical systems.

You will operate AKS clusters, perform Tier 2 triage, assist automation, and support security with cross-functional teams, while contributing to documentation and onboarding efforts in a hybrid, on-site 3 days/week setup.

Qualifications

• 2-3 years in infrastructure or platform support.
• 2+ years hands-on AKS, Docker, or Kubernetes experience.
• Familiar with CLI, Git, and basic scripting.

Responsibilities

• Operate and maintain AKS clusters and Azure PAAS services.
• Perform Tier 2 triage and troubleshoot platform issues.
• Assist in automation and monitoring setup.
• Support platform security, access management, and performance.
• Collaborate with development and infra teams for onboarding.
• Contribute to documentation and knowledge sharing.
• Provide on-call support on the assign schedule.
• Shift: Tuesday to Saturday, 9am–6pm PHT.
• Hybrid work setup: on-site 3 days/week in Quezon City.

Skills

CLI tools

Scripting basics

Communication

Education

Bachelor's degree in Computer Science/IT

Tools

AKS

Docker

Kubernetes

Git

Job description

As an Intermediate Cloud Platform Technical Analyst, you will play a key role in maintaining and enhancing the reliability of our Azure Kubernetes Service (AKS) platform and related cloud infrastructure. This role offers the opportunity to deepen your expertise in cloud-native technologies while contributing to the stability and scalability of mission-critical systems. You’ll collaborate with cross-functional teams to support deployments, monitor performance, and implement improvements that align with our commitment to operational excellence. This position is ideal for someone ready to take the next step in their cloud engineering career and make a meaningful impact in a dynamic, fast-paced environment.

Position Responsibilities

• Operate and maintain AKS clusters and related Azure PAAS services (e.g., APIM, ASE, Event Hub).
• Perform Tier 2 triage and troubleshooting of platform issues, escalating as needed.
• Assist in automation and monitoring setup to improve platform reliability and visibility.
• Support platform security, access management, and performance optimization.
• Collaborate with development and infrastructure teams to support application onboarding and deployment.
• Contribute to documentation and knowledge sharing across the team.
• Provide on-call support on the assign schedule
• Shift Schedule: Tuesday to Saturday - 9am to 6pm PHT
• Work Setup: Hybrid - Required to work on site 3 days per week
• Location: Quezon City

Required Qualifications

• 2-3 years of experience in infrastructure or platform support roles.
• 2+ years of hands‑on experience with AKS, Docker, or Kubernetes environments.
• Familiarity with CLI tools, Git, and basic scripting or automation.
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Preferred Qualifications

• Experience with Azure PAAS services (e.g., APIM, ASE, Event Hub).
• Exposure to Terraform, CI/CD pipelines, and cloud monitoring tools.
• Understanding of cloud architecture and security principles.
• Strong troubleshooting and root cause analysis skills.
• Effective communicator with a collaborative mindset and customer‑centric approach.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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