Sales Team Leader - BPO | Dayshift

Probe CX; Naga; On-site; PHP 600,000 - 900,000; Full time

Job summary

Probe CX in the Philippines is seeking a Sales Team Leader to drive the sales program and coach the team for peak performance across every customer interaction. You will collaborate with key leaders to implement integrated sales strategies and deliver real-time insights that boost revenue.

The role focuses on coaching, target setting, and ongoing improvements; requires at least 2 years of Sales Team Leader experience in a BPO and willingness to work in Naga, Camarines Sur.

Qualifications

• At least 2 years of Sales Team Leader experience in a BPO set up.
• Must be amenable to work in Naga, Camarines Sur.
• Strong leadership and coaching skills.

Responsibilities

• Provide regular feedback to sales team members through one-on-one coaching.
• Keep the sales team motivated and engaged, especially during challenging times.
• Set realistic and achievable sales targets for individuals and the team.
• Analyze performance and develop strategies to address gaps.
• Provide training on sales techniques, product knowledge, and customer service skills.
• Stay up-to-date with industry trends to provide relevant insights.
• Collaborate with Operations to optimize promotions and sales strategies.
• Identify and analyze revenue opportunities and monitor the team’s effectiveness.
• Review performance data with Management to develop solutions.
• Achieve and surpass monthly, quarterly and annual targets.
• Conduct team meetings to boost sales success.
• Produce monthly and quarterly business reviews.
• Develop and deliver promotional communications and sales scripts.
• Foster a positive and collaborative team environment.

Skills

Sales team leadership

Coaching & mentoring

Performance analysis

Sales training

BPO experience

Tools

CRM software

Job description

Job Description

The Sales Team Leader is responsible to drive the sales program to achieve sales targets. This role will collaborate and work with the key leaders to drive sales and related initiatives. The role will also lead the application of integrated sales strategies to identify real-time sales challenges, provide actionable insights, and deliver targeted coaching techniques that maximize sales performance and effectiveness across every customer interaction. It will drive a culture of continuous improvement by fostering self-motivation, coachability, critical thinking, and effective problem-solving within the sales team.

Duties & Responsibilities

• Provide regular feedback to sales team members on their performance, highlighting both strengths and areas for improvement through one-on-one coaching.

• Keep the sales team motivated and engaged, especially during challenging times, by providing encouragement and support.

• Set realistic and achievable sales targets for individual team members and the team as a whole.

• Analyze the performance of sales team members, identify areas for improvement, and develop strategies to address them.

• Provide training to sales team members on sales techniques, product knowledge, and customer service skills.

• Stay up-to-date with industry trends and market conditions to provide the sales team with relevant insights and information.

• Collaborate with the Operations team to discuss and action best practices for promotional and sales strategies.

• Identify and analyze areas of lead & revenue generation opportunities and monitor the sales agent’s overall effectiveness throughout the sales process

• Review performance and sales data to identify gaps and work with Management, analysis and specialists to develop solutions and/or further analysis.

• Achieve and surpass monthly, quarterly and annual targets and goals

• Collaborate with key leaders on conducting team meetings to increase Sales coach and team sales success

• Produce a monthly and quarterly business review outlining team’s performance and growth.

• Develop and deliver impactful promotional communications, sales scripting and templates to the direct sales teams

• Foster a positive and collaborative team environment, encouraging teamwork and cooperation among team members.

Qualifications:

• At least 2 years of Sales Team Leader experience in a BPO set up

• Must be amenable to work in Naga, Camarines Sur