Team Lead - Sales

Op360; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

Op360 in Cebu City is seeking a Sales Team Lead responsible for driving team performance and coaching sales representatives. The role involves daily operations management and performance improvement within a fast-paced BPO environment. Candidates should have a Bachelor’s degree or equivalent experience and at least 1–2 years in a sales leadership position. The ideal applicant possesses strong coaching and communication skills, with a proven track record in achieving sales targets, and must be willing to work night shifts.

Qualifications

• 1–2 years of experience in a sales leadership role in a BPO setup.
• Proven track record of meeting or exceeding sales targets.
• Willing to work on a night shift.

Responsibilities

• Lead and motivate a team to achieve targets.
• Monitor performance metrics and ensure goals are met.
• Provide coaching and feedback to sales representatives.
• Conduct call listening sessions for improvement.

Skills

Leadership

Coaching

Sales Performance Management

Problem-Solving

Communication

Education

Bachelor's degree or equivalent work experience

Job description

Cebu City, Philippines | Posted on 04/22/2026

The Sales Team Lead is responsible for driving team performance, coaching sales representatives, and ensuring the achievement of revenue targets. This role focuses on daily operations management, performance improvement, and developing a high‑performing sales team in a fast‑paced environment.

Key Responsibilities

• Lead, manage, and motivate a team of sales agents to achieve and exceed targets
• Monitor daily performance metrics (sales, conversion, AHT, productivity) and ensure goals are met
• Provide real‑time coaching, feedback, and regular performance reviews
• Conduct call listening sessions and identify opportunities for improvement
• Support the onboarding and training of new hires
• Handle escalations and provide resolutions for complex customer concerns
• Collaborate with QA, Training, and Operations to drive continuous improvement
• Prepare and present performance reports and insights to management
• Ensure adherence to company policies, processes, and compliance standards

Requirements

• Bachelor’s degree or equivalent work experience
• At least 1–2 years of experience in a sales leadership role in a BPO setup
• Willing to work on a night shift
• Proven track record of meeting or exceeding sales targets
• Strong leadership, coaching, and interpersonal skills
• Excellent communication and problem‑solving abilities
• Ability to work in a fast‑paced, target‑driven environment