Sales and Retention Team Leader

INTELEGENCIA BPO LLC CORP.; Pasig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. in Metro Manila Pasig is seeking a Sales and Retention Team Leader to guide an outbound sales team and drive performance. You will coach reps, monitor KPIs, and optimize lead generation, conversion, and revenue in a performance-driven environment.

The role requires strong leadership, 1–3 years in outbound sales, and proficiency with CRM systems and Excel for sales reporting. Onsite/remote work options available with flexible scheduling.

Qualifications

• 1–3 years of outbound sales experience, preferably in a BPO or call center.
• Experience leading, supervising, or managing a sales team.
• Strong knowledge of outbound sales strategies, lead generation, prospecting, and conversion.
• Proven ability to meet sales targets and improve team performance.
• Excellent communication, negotiation, and interpersonal skills.
• Strong coaching, leadership, and performance management capabilities.
• Proficient in Microsoft Excel and sales reporting.
• Familiarity with CRM systems and sales performance tools.
• Ability to work flexible schedules, including weekends.

Responsibilities

• Lead, supervise, and motivate a team of outbound sales representatives to achieve individual and team sales targets.
• Oversee daily sales operations, including agent productivity, attendance, schedule adherence, and campaign execution.
• Monitor team performance and ensure compliance with company policies, sales procedures, and quality standards.
• Coordinate daily assignments, staffing requirements, and campaign priorities.
• Prepare and present regular performance reports to management.
• Drive the achievement of daily, weekly, and monthly sales quotas and revenue objectives.
• Monitor KPIs, including call volume, conversion, sales closures, and lead generation.
• Identify performance gaps and implement effective action plans.
• Develop and execute sales strategies to improve engagement, conversion, and revenue generation.
• Conduct daily sales huddles and regular performance reviews.
• Coach and mentor sales representatives to strengthen their sales techniques, objection handling, and closing skills.
• Conduct regular coaching sessions, performance evaluations, and team training.
• Perform call listening and quality assurance reviews to identify improvement opportunities.
• Provide timely and constructive feedback to improve sales effectiveness.
• Promote accountability, employee engagement, teamwork, and continuous development.

Skills

Team leadership

Outbound sales

Sales reporting

CRM familiarity

Excel proficiency

Coaching

Performance management

Communication

Tools

CRM systems

Microsoft Excel

Job description

Sales and Retention Team Leader

Employment Type: Full-Time, Regular
Work Arrangement: Onsite / Remote
Experience Level: Supervisory | 1–3 Years of Relevant Experience

Job Overview

We are looking for a results-driven Sales and Retention Team Leader to lead and manage an outbound sales team. The successful candidate will be responsible for driving sales performance, improving conversion rates, developing team capabilities, and ensuring consistent achievement of business targets.

This role requires strong leadership, in-depth outbound sales experience, and the ability to coach and motivate sales representatives in a performance-driven environment.

Key Responsibilities

Team Leadership and Operations

• Lead, supervise, and motivate a team of outbound sales representatives to achieve individual and team sales targets.

• Oversee daily sales operations, including agent productivity, attendance, schedule adherence, and campaign execution.

• Monitor team performance and ensure compliance with company policies, sales procedures, and quality standards.

• Coordinate daily assignments, staffing requirements, and campaign priorities.

• Prepare and present regular performance reports to management.

Sales Performance and Target Achievement

• Drive the achievement of daily, weekly, and monthly sales quotas and revenue objectives.

• Monitor key performance indicators (KPIs), including call volume, conversion rates, sales closures, and lead generation.

• Identify performance gaps and implement effective action plans.

• Develop and execute sales strategies to improve customer engagement, conversion, and revenue generation.

• Conduct daily sales huddles and regular performance reviews.

Coaching and Team Development

• Coach and mentor sales representatives to strengthen their sales techniques, objection handling, and closing skills.

• Conduct regular one-on-one coaching sessions, performance evaluations, and team training.

• Perform call listening and quality assurance reviews to identify improvement opportunities.

• Provide timely and constructive feedback to improve sales effectiveness.

• Promote accountability, employee engagement, teamwork, and continuous development.

Lead Generation and Customer Engagement

• Oversee outbound prospecting, cold calling, follow-ups, and lead nurturing activities.

• Ensure proper lead qualification and effective management of sales opportunities.

• Maintain accurate customer information and lead updates in the CRM system.

• Monitor lead conversion, appointments booked, and overall sales pipeline performance.

• Collaborate with relevant teams to improve lead quality, campaign targeting, and outreach strategies.

Sales Quality and Process Improvement

• Ensure representatives follow approved sales scripts, call handling procedures, and quality standards.

• Review sales results and identify opportunities to improve operational efficiency.

• Recommend process improvements to enhance productivity and overall team performance.

• Maintain accurate sales documentation and reporting.

Qualifications and Requirements

• At least 1–3 years of relevant experience in outbound sales, preferably in a BPO or call center environment.

• Previous experience leading, supervising, or managing a sales team.

• Strong understanding of outbound sales strategies, lead generation, prospecting, and sales conversion.

• Demonstrated ability to achieve sales targets and improve team performance.

• Excellent communication, negotiation, and interpersonal skills.

• Strong coaching, leadership, and performance management capabilities.

• Proficient in Microsoft Excel and sales reporting.

• Familiarity with CRM systems and sales performance monitoring tools.

• Ability to work flexible schedules, including weekends, based on business requirements.