BPO Team Leader

FirstBPO; San Pablo; On-site; PHP 335,000 - 558,000; Full time

Job summary

FirstBPO is seeking an experienced Team Leader to guide a growing telesales sales team with a strong focus on achieving targets and high performance. The role emphasizes leadership, coaching, and performance management to drive outcomes in a dynamic BPO environment.

You will lead, coach, and monitor agents, ensuring adherence to KPIs, handling objections, and driving improvements. On-site work in San Pablo City, Laguna is required.

Qualifications

• 1–2 years of experience in a BPO Team Leader, Sales Team Leader, Telesales Supervisor, or similar leadership role.
• Experience in outbound sales, telesales, or sales-focused BPO operations is highly preferred.
• Proven ability to lead a team and drive sales performance.
• Strong communication, coaching, and problem-solving skills.
• Knowledge of sales KPIs, targets, conversion rates, and performance monitoring.
• Results-oriented, proactive, and capable of working in a target-driven environment.
• Willing to work on-site in San Pablo City, Laguna.

Responsibilities

• Lead, supervise, and motivate a team of telesales representatives to achieve sales targets and performance goals.
• Monitor daily sales performance, call activity, conversion rates, and other key performance indicators (KPIs).
• Conduct regular coaching sessions and provide constructive feedback to improve team performance.
• Assist team members in handling customer concerns and overcoming sales objections.
• Monitor attendance, productivity, and compliance with company policies and procedures.
• Prepare sales performance reports and provide updates to management.
• Identify performance gaps and implement action plans to improve results.

Skills

Team leadership

Telesales

Coaching

Communication

Problem-solving

KPI knowledge

Target-driven

On-site work

Job description

FirstBPO is looking for an experienced and results-driven Team Leader to lead our growing sales team. If you have a strong background in BPO operations, sales performance, and team management, we want to hear from you!

Join our team and help us build a high-performing sales team through effective leadership, coaching, and performance management.

Key Responsibilities

• Lead, supervise, and motivate a team of telesales representatives to achieve sales targets and performance goals.

• Monitor daily sales performance, call activity, conversion rates, and other key performance indicators (KPIs).

• Conduct regular coaching sessions and provide constructive feedback to improve team performance.

• Assist team members in handling customer concerns and overcoming sales objections.

• Monitor attendance, productivity, and compliance with company policies and procedures.

• Prepare sales performance reports and provide updates to management.

• Identify performance gaps and implement action plans to improve results.

Qualifications

• At least 1–2 years of experience in a BPO Team Leader, Sales Team Leader, Telesales Supervisor, or similar leadership role.

• Experience in outbound sales, telesales, or sales-focused BPO operations is highly preferred.

• Proven ability to lead a team and drive sales performance.

• Strong communication, coaching, and problem-solving skills.

• Knowledge of sales KPIs, targets, conversion rates, and performance monitoring.

• Results-oriented, proactive, and capable of working in a target-driven environment.

• Willing to work on-site in San Pablo City, Laguna.