Remote Customer Support & Order Specialist

Acquire.AI; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Work-from-Home options

Job summary

Acquire Intelligence is seeking a proactive Customer Support Assistant in the Philippines to manage post‑purchase inquiries, refunds, returns, warranties, and gift card management across multiple channels. You will coordinate data between Shopify, SAP and WMS, work with warehouse and finance teams, and support continuous process improvements to enhance customer satisfaction.

Ideal candidates have experience in eCommerce operations, strong communication skills, and a detail‑oriented mindset.

Qualifications

• Experience in customer service, retail operations, or eCommerce administration.
• Proficiency with Shopify, Gorgias, and related order management tools.
• Understanding of SAP and warehouse management systems (WMS).

Responsibilities

• Manage customer enquiries across Gorgias and other channels for Toys"R"Us, Babies"R"Us, Riot Art & Craft, Hobby Warehouse, B2B and Marketplaces.
• Investigate and resolve order issues, delivery delays, refund requests, and warranty claims within agreed timeframes.
• Assist with the daily flow of orders between Shopify, SAP, and the Warehouse Management System (WMS).
• Liaise with warehouse and 3PL teams to ensure timely resolution of order fulfilment issues.
• Produce regular reports on customer service metrics, order accuracy, and refund turnaround.

Skills

Customer service

Attention to detail

Communication

Tools

Shopify

Gorgias

SAP

WMS

Job description

Acquire Intelligence is seeking a proactive Customer Support Assistant in the Philippines to manage post‑purchase inquiries, refunds, returns, warranties, and gift card management across multiple channels. You will coordinate data between Shopify, SAP and WMS, work with warehouse and finance teams, and support continuous process improvements to enhance customer satisfaction.

Ideal candidates have experience in eCommerce operations, strong communication skills, and a detail‑oriented mindset.