Sales Support Analyst I

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Reed Elsevier Shared Services (Philippines) Inc Company in Manila handles core order fulfillment for Lexis Nexis products, including order entry, order processing, invoicing, and internal communications with Sales, Credit and Collection, Billing, and AR teams.

The role uses MS Word, MS Excel, MS Access and SQL/DBeaver to generate reports and support billing, delivering insights to improve customer experience as required.

Qualifications

• Proficient with MS Word, Excel, Access for routine document and data tasks.
• Ability to generate and analyze basic reports using SQL.
• Experience handling order processing and invoicing within a business environment.

Responsibilities

• Enter and review orders for Lexis Nexis products and coordinate with internal customers.
• Assist with order processing from review to invoicing per business rules.
• Maintain and generate simple reports for the federal government segment.
• Perform basic billing/invoicing tasks such as prepay invoices and payments inquiries.
• Ad hoc tasks as assigned by REPH and BU.

Skills

MS Word

MS Excel

MS Access

SQL

Data analysis

Tools

DBeaver

Job description

Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers. Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules. Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams. Maintain existing reports and deliver simple reports based on the requirements of the federal government segment. Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access. Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes. Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested. Understand how reports flow into various systems and how different tools/systems impact account assignments. Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc. Ad hoc Tasks initiated by REPH and BU. Other duties as assigned.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.