Sales Support Administrator 1

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 446,000 - 714,000; Full time

Job summary

Reed Elsevier Shared Services (Philippines) Inc Company is seeking an organized order fulfillment specialist in Metro Manila to manage order entry for Lexis Nexis products and to support the order-to-cash process. The role requires collaboration with Sales, Billing, and AR teams and proficiency in MS Word/Excel and basic SQL reporting.

The ideal candidate will handle account creation, order processing, and invoicing while using MS Excel and SQL/DBeaver to generate simple reports, and will

Qualifications

• Enter and process orders for Lexis Nexis products.
• Review orders and assist with account creation.
• Communicate with Sales, Credit & Collection, Customer Service, Billing and AR teams.

Responsibilities

• Maintain and generate simple reports for the federal government segment.
• Perform basic billing and invoicing tasks (invoicing, e-submission, payment inquiries).
• Ad hoc tasks as assigned by REPH and BU.

Skills

Order entry

Customer communication

Reporting

MS Office proficiency

Tools

SQL

DBeaver

MS Access

MS Excel

MS Word

Job description

Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers. Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules. Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams. Maintain existing reports and deliver simple reports based on the requirements of the federal government segment. Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access. Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes. Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested. Understand how reports flow into various systems and how different tools/systems impact account assignments. Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc. Ad hoc Tasks initiated by REPH and BU. Other duties as assigned.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

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