Customer Solutions Specialist

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX is seeking a detail-oriented data validation specialist in Manila to ensure data integrity across multiple systems. You will validate information via phone, spreadsheets, and web research, document processes, and respond to inquiries within established SLAs.

Strong English communication, a proactive problem-solver mindset, and flexibility to shift schedules are essential. This role offers country-specific benefits and opportunities to grow with a global analytics leader.

Qualifications

• Bachelor's degree holder or completed at least 2 years in college with no back subjects.
• Strong computer literacy with emphasis on multitasking and research.
• Proficient in Microsoft Office and Adobe Acrobat.
• Excellent English communication skills, written and verbal.
• High attention to detail and ability to perform repetitive tasks accurately.
• Ability to make judgments based on criteria and experience.
• Flexible to fluctuating deadlines, workloads, and priorities.
• Willingness to learn enterprise AI tools to support workflows.

Responsibilities

• Validate data via phone, spreadsheets, and web research.
• Document data and processes accurately; communicate findings clearly.
• Ensure quality and compliance in all services.
• Research, resolve, and respond to inquiries by email and calls within SLAs.
• Adhere to policies on authentication, data security, and retention.
• Navigate multiple systems and internal tools for research and documentation.
• Investigate client issues and escalate to Supervisor when needed.
• Build customer confidence through problem-solving and service delivery.
• Maintain records of interactions, inquiries, complaints, and resolutions.

Skills

Analytical Thinking

Attention to Detail

Problem-solving

Customer Service Orientation

Adaptability

Technical Proficiency

Time Management

Collaboration

Education

Bachelor's degree or 2 years college completed

Tools

Microsoft Office Suite

Adobe Acrobat

Siebel (preferred)

Job description

Job Description Key Responsibilities

• Validate data through phone, spreadsheets, and web-based research.
• Document data and processes accurately; communicate findings clearly.
• Ensure quality and compliance in all services provided.
• Research, resolve, and respond to inquiries via email and inbound/outbound calls within service level agreements, delivering excellent customer experience.
• Adhere to corporate policies on authentication, data security, and record retention.
• Navigate multiple systems and internal tools for research and documentation.
• Investigate client issues and escalate to Supervisor when necessary.
• Build customer confidence through effective problem-solving and service delivery.
• Maintain detailed records of customer interactions, inquiries, complaints, and resolutions for reporting purposes.

Key Competencies

• Analytical Thinking: Ability to research, interpret, and validate complex data accurately.
• Attention to Detail: Ensures precision in data entry, documentation, and audits.
• Problem-solving: Identifies issues and implements effective solutions promptly.
• Customer Service Orientation: Delivers a positive experience through clear communication and responsiveness.
• Adaptability: Thrives in dynamic environments with changing priorities and workloads.
• Technical Proficiency: Skilled in navigating multiple systems and tools efficiently.
• Time Management: Prioritizes tasks effectively to meet deadlines and service level agreements.
• Collaboration: Works well with team members and escalates issues appropriately.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units) 10-key proficiency; Siebel experience preferred.
• Strong computer skills: ability to multitask and research effectively.
• Proficiency in Microsoft Office Suite and Adobe Acrobat.
• Excellent English communication skills (written and verbal).
• High attention to detail; ability to perform repetitive tasks accurately.
• Ability to make judgment calls based on pre-set criteria and experience.
• Adaptable to fluctuating deadlines, intense workloads, and changing priorities.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Flexible to transition between mid-shift and night-shift schedules based on business needs.
• Must meet performance and attendance requirements as outlined.
• Willingness to attend onsite training as required.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.