Sales Support & Operations Analyst I

RELX; Quezon City; On-site; PHP 279,000 - 424,080; Full time

Job summary

RELX is seeking a detail-oriented order fulfillment professional in Manila to process LexisNexis orders, handle invoicing, and communicate with internal and external customers. The role involves maintaining reports, using MS Word/Excel/Access, and generating SQL-based insights to improve customer experience.

The position requires collaborative work with Sales, Credit and Collection, and Customer Service teams, and includes ad hoc tasks as assigned by REPH and BU.

Qualifications

• Experience in order fulfillment and invoicing processes.
• Strong communication with internal and external customers.
• MS Word, MS Excel, MS Access familiarity and SQL reporting.

Responsibilities

• Consistently perform core and general order fulfillment tasks including entering orders and communicating with customers.
• Assist with order processing from review to invoicing per business rules.
• Communicate with internal teams to foster collaborative relationships.
• Maintain and deliver simple reports for the federal government segment.
• Utilize MS Word, Excel, and Access for reporting and documentation.
• Translate strategic plans into account assignments and related systems.
• Analyze and generate reports using SQL/DBeaver to improve customer experience.
• Understand how reports flow into various systems and tools’ impact on accounts.
• Perform basic billing and invoicing tasks such as manual/prepay invoices and inquiries.
• Ad hoc tasks initiated by REPH and BU.
• Other duties as assigned.

Job description

RELX is seeking a detail-oriented order fulfillment professional in Manila to process LexisNexis orders, handle invoicing, and communicate with internal and external customers. The role involves maintaining reports, using MS Word/Excel/Access, and generating SQL-based insights to improve customer experience.

The position requires collaborative work with Sales, Credit and Collection, and Customer Service teams, and includes ad hoc tasks as assigned by REPH and BU.