Sales Support Analyst I

RELX; Quezon City; On-site; PHP 279,000 - 424,080; Full time

Job summary

RELX is seeking a detail-oriented order fulfillment professional in Manila to process LexisNexis orders, handle invoicing, and communicate with internal and external customers. The role involves maintaining reports, using MS Word/Excel/Access, and generating SQL-based insights to improve customer experience.

The position requires collaborative work with Sales, Credit and Collection, and Customer Service teams, and includes ad hoc tasks as assigned by REPH and BU.

Qualifications

• Experience in order fulfillment and invoicing processes.
• Strong communication with internal and external customers.
• MS Word, MS Excel, MS Access familiarity and SQL reporting.

Responsibilities

• Consistently perform core and general order fulfillment tasks including entering orders and communicating with customers.
• Assist with order processing from review to invoicing per business rules.
• Communicate with internal teams to foster collaborative relationships.
• Maintain and deliver simple reports for the federal government segment.
• Utilize MS Word, Excel, and Access for reporting and documentation.
• Translate strategic plans into account assignments and related systems.
• Analyze and generate reports using SQL/DBeaver to improve customer experience.
• Understand how reports flow into various systems and tools’ impact on accounts.
• Perform basic billing and invoicing tasks such as manual/prepay invoices and inquiries.
• Ad hoc tasks initiated by REPH and BU.
• Other duties as assigned.

Job description

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

• Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Maintain existing reports and deliver simple reports based on the requirements of the federal government segment.
• Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.
• Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.
• Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested.
• Understand how reports flow into various systems and how different tools/systems impact account assignments.
• Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc.
• Ad hoc Tasks initiated by REPH and BU.
• Other duties as assigned.

• Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Maintain existing reports and deliver simple reports based on the requirements of the federal government segment.
• Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.
• Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.
• Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested.
• Understand how reports flow into various systems and how different tools/systems impact account assignments.
• Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc.
• Ad hoc Tasks initiated by REPH and BU.
• Other duties as assigned.