Sales Support Administrator 1

RELX; Quezon City; On-site; PHP 279,000 - 502,200; Full time

Job summary

RELX Philippines seeks a detail-oriented Order Support Specialist to join our team in Manila. You will process LexisNexis product orders, handle invoicing, and maintain essential reports, while communicating professionally with internal and external customers.

You will also translate strategic plans into account assignments, generate reports using SQL/DBeaver, and support billing tasks. Proficiency in MS Word, Excel, and Access is preferred to support daily operations and data accuracy.

Qualifications

• Experience with order processing and invoicing workflows.
• Ability to generate and interpret reports for stakeholders.
• Strong communication with internal and external customers.
• Familiarity with MS Office and basic database tools.
• Experience with Lexis Nexis or similar data products is a plus.

Responsibilities

• Process orders from review to invoicing.
• Communicate with internal customers to foster collaboration.
• Maintain existing reports and deliver simple reports based on government segment requirements.
• Translate strategic plans into account assignments and dependent processes.
• Analyze and generate reports using SQL/DBeaver.
• Perform basic billing and invoicing tasks.
• Ad hoc tasks initiated by REPH and BU.
• Other duties as assigned.

Skills

Order fulfillment

Customer communication

Reporting

Billing & invoicing

Data analysis

Tools

MS Word

MS Excel

MS Access

SQL / DBeaver

Job description

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

• Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Maintain existing reports and deliver simple reports based on the requirements of the federal government segment.
• Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.
• Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.
• Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested.
• Understand how reports flow into various systems and how different tools/systems impact account assignments.
• Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc.
• Ad hoc Tasks initiated by REPH and BU.
• Other duties as assigned.

• Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Maintain existing reports and deliver simple reports based on the requirements of the federal government segment.
• Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.
• Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.
• Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested.
• Understand how reports flow into various systems and how different tools/systems impact account assignments.
• Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc.
• Ad hoc Tasks initiated by REPH and BU.
• Other duties as assigned.