Customer Engagement Analyst I

Reed Elsevier Shared Services (Philippines) Inc Company; Iloilo; On-site; PHP 320,000 - 520,000; Full time

Job summary

RELX in the Philippines is seeking a dynamic outbound sales professional to build a portfolio of buying customers. You will make outbound calls, nurture leads, close sales, and maintain accurate records in our CRM.

The role may involve handling product lines across territories and may include quota with earnings incentives. Strong communication and Salesforce experience are highly valued.

Qualifications

• Bachelor's degree or 2 years of college; no back subjects.
• Excellent communication skills.
• Proven experience in outbound calls.
• Skilled in professional business email correspondence.
• Proficient in Salesforce CRM and sales operations.
• Background in sales is preferred.
• Strong customer service experience.
• Experience in account management.
• Ability to learn and apply enterprise AI tools to support workflows.

Responsibilities

• Makes outbound sales contact and pursues sales leads to develop buying customers.
• Accepts orders, closes sales, maintains records and completes documentation.
• Identifies and qualifies prospective customers and records prospecting activity in CRM.
• May have an assigned product line overlapping territories.
• May have a sales quota and a target earnings bonus or incentive opportunity.

Skills

Outbound sales

Communication skills

Customer service

Account management

Sales experience

AI tools learning

Education

Bachelor's degree or 2 years college

Tools

Salesforce

Job description

Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers. Accepts orders, closes sales, maintains customer records and completes required documentation. Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems. May have an assigned product line that may overlap other sales teams' territories. May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity.

Key responsibilities

• Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers.
• Accepts orders, closes sales, maintains customer records and completes required documentation.
• Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems.
• May have an assigned product line that may overlap other sales teams' territories.
• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity.

Qualifications

• Bachelor's degree or has completed 2 years level in College without back subjects or incomplete units.
• Excellent communication skills.
• Proven experience in conducting outbound calls.
• Skilled in handling professional business email correspondence.
• Proficient in utilizing Salesforce for CRM and sales operations.
• Background in sales is preferred.
• Strong customer service experience.
• Demonstrated experience in account management.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.