Sales Supervisor

PAPH TRAVEL AND TOURS; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Healthcare with HMO

Annual bonus

13th month pay

Paid leaves

Job summary

PAPH TRAVEL AND TOURS in the Philippines is seeking a Sales Supervisor to oversee the booking team, drive sales performance, and ensure exceptional customer service throughout the travel booking process.

You will coach staff, monitor quotas, review quotations, and collaborate with other departments to streamline operations while maintaining high standards of accuracy and client satisfaction.

This role rewards performance with incentives, regular salary reviews, healthcare, and annual bonuses.

Qualifications

• Bachelor's degree in Tourism, Business, or related field.
• 2+ years of supervisory/lead experience in travel or related industry.
• Strong problem-solving skills applied in travel operations or sales.
• High attention to detail in bookings, docs, and customer information.
• Experience coaching a sales/booking team to meet targets.
• Experience handling client escalations and ensuring high-quality service.
• Experience using reports and data analysis to drive performance.

Responsibilities

• Lead and manage the booking team, providing guidance and training.
• Monitor team performance against sales quotas and objectives.
• Address client inquiries about travel products with accurate information.
• Escalate complex issues and ensure prompt resolution.
• Review quotations and statements of accounts before presenting to clients.
• Conduct regular team meetings to discuss sales strategies and best practices.
• Analyze sales reports and client feedback for improvements.
• Collaborate with other departments to streamline processes.
• Maintain deep knowledge of travel products to support the team.
• Foster a positive culture that promotes collaboration and development.

Skills

Team leadership

Sales supervision

Travel industry

Customer service

Data analysis

Coaching & training

Education

Bachelor's degree in Tourism or related

Job description

About the role

The Sales Supervisor is responsible for overseeing the booking team, driving sales performance, and ensuring exceptional customer service. This role combines leadership, training, and strategic planning to optimize team efficiency and enhance client satisfaction throughout the booking process.

Key responsibilities

• Lead and manage the booking team, providing guidance, training, and support to enhance performance and productivity.

• Monitor team performance against sales quotas and objectives, implementing strategies to achieve targets.

• Ensure team members effectively handle client inquiries about travel products and provide accurate information.

• Act as a point of escalation for complex client issues, ensuring prompt resolution and high levels of satisfaction.

• Review and approve quotations and statements of accounts prepared by team members before presentation to clients.

• Conduct regular team meetings to discuss sales strategies, share product knowledge, and promote best practices.

• Analyze sales reports and client feedback to identify areas for improvement and opportunities for growth.

• Collaborate with other departments to streamline processes and ensure smooth transaction management.

• Maintain a deep understanding of travel products and services to support team knowledge and client interactions.

• Foster a positive team culture that encourages collaboration, motivation, and professional development.

About you

• Bachelor's degree (Tourism, Business, or related).

• 2+ years of supervisory/lead experience in the travel industry.

• Strong problem-solving skills applied in a travel operations or sales environment.

• High attention to detail in managing bookings, documentation, and customer information.

• Experience coaching and training a sales or booking team to meet or exceed sales targets.

• Experience handling client escalations and ensuring high-quality customer service.

• Experience using reports and data analysis to drive operational performance.

Benefits

• Performance Based Incentives: Travel Incentives and Condo Incentives.

• Career Growth: Guaranteed salary adjustments based on performance evaluations (semi-annual).

• Upon Regularization: Comprehensive Healthcare with HMO coverage (plus dependent coverage after year 1).

• Annual Bonus: 1 year from regularization.

• 13th month Pay.

• Leaves: 5 SL, 5 VL.