Outbound Sales Assistant Manager - Travel Account

Stafflink Express; Pasay; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Stafflink Express is seeking an Outbound Sales Assistant Manager for a call center environment. The role centers on telesales, handling inbound and outbound activities, and driving performance with a focus on excellence.

You will supervise less experienced staff and oversee short-term initiatives to improve processes. The ideal candidate has 5–8 years in BPO sales with 2–3 years managing leaders, strong conversion strategies, and excellent stakeholder management.

Qualifications

• 5–8 years of BPO sales experience.
• 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations).
• Strong background in Outbound Sales, objection handling, and conversion strategies.
• Proven experience in driving sales performance and developing high-performing teams.
• Strong knowledge of performance metrics, coaching, and action planning.
• Excellent communication, stakeholder management, and presentation skills.
• Willing to work onsite at TP MOA.

Responsibilities

• Perform telesales work (inbound/outbound) in a call center environment.
• Respond to customer-initiated calls to activate services, request product/service changes, schedule installations or repairs, or resolve issues.
• Sell targeted products/services as part of customer-initiated interactions.
• Initiate outbound calls to potential customers from provided leads.
• Supervise work of less experienced professionals and provide professional expertise.
• Manage and oversee implementation of short-term activities within the team.
• Significantly improve day-to-day activities and processes.
• Make operational decisions within a defined scope.
• Deliver professional responsibilities with focus on professional excellence.
• Manage a team of Individual Contributor co-workers.

Skills

Outbound sales

Coaching

Team leadership

Call center

Performance metrics

Job description

About the role

This is an Outbound Sales Assistant Manager position in a call center environment. The role focuses on telesales work, including both inbound and outbound activities. Inbound work involves responding to customer-initiated calls to activate services, request product/service changes, schedule installations or repairs, or resolve product/service or billing issues. Outbound work includes initiating calls to potential customers from provided leads, targeting existing customers for cross/up sell, prior customers, and potential new customers. Positions at this level have comprehensive knowledge of the specific discipline and execute specialized projects according to set principles. You will generate and initiate your own workload, supervise less experienced professionals, and be responsible for the end-product. You are expected to significantly improve day-to-day activities and processes, manage and oversee the implementation of short-term activities within the team, and deliver professional responsibilities with a focus on excellence.

Key responsibilities

• Perform telesales work (inbound/outbound) in a call center environment

• Respond to customer-initiated calls to activate services, request product/service changes, schedule installations or repairs, or resolve issues

• Sell targeted products/services as part of customer-initiated interactions

• Initiate outbound calls to potential customers from provided leads

• Supervise work of less experienced professionals and provide professional expertise

• Manage and oversee implementation of short-term activities within the team

• Significantly improve day-to-day activities and processes

• Make operational decisions within a defined scope

• Deliver professional responsibilities with focus on professional excellence

• Manage a team of Individual Contributor co-workers

About you

• Minimum 5–8 years of BPO Sales experience

• At least 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations)

• Strong background in Outbound Sales, objection handling, and conversion strategies

• Proven experience in driving sales performance and developing high-performing teams

• Strong knowledge of performance metrics, coaching, and action planning

• Excellent communication, stakeholder management, and presentation skills

• Dynamic, proactive, and capable of building strategies and implementing course corrections

• Preferably with Travel & Hospitality experience, especially cruise lines or hotels

• Can start immediately

• Willing to work onsite at TP MOA