Sales Supervisor

Hotel Kamana Sanctuary Resort & Spa; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A premier resort located in Makati seeks an experienced Sales Manager to oversee and guide the sales team. This role involves developing actionable strategies to meet sales targets and ensuring high levels of customer satisfaction. The right candidate should have proven sales experience, strong leadership abilities, and excellent communication skills. Responsibilities also include monitoring performance metrics and collaborating with other departments. Join our team and contribute to our ongoing success.

Qualifications

• Proven sales experience and leadership ability.
• Strong communication, interpersonal, and negotiation skills.
• Analytical skills for sales data and market trends.

Responsibilities

• Supervise, motivate, and guide sales representatives.
• Monitor sales metrics and analyze performance data.
• Develop and implement sales strategies.

Skills

Sales experience

Leadership ability

Communication skills

Interpersonal skills

Analytical skills

CRM software proficiency

Time management

Tools

CRM software

Sales tools

Job description

Responsibilities

• Team Leadership: Supervise, motivate, and guide sales representatives, setting daily tasks and work schedules.
• Preferably with 1-4 years working experience under the same capacity in hotel or resort setting.
• Performance Management: Monitor sales metrics, analyze performance data, provide regular feedback, and conduct performance evaluations.
• Strategy & Goals: Develop and implement sales strategies, setting targets and ensuring the team meets or exceeds them.
• Training & Development: Recruit, train, and coach new and existing sales staff on products, techniques, and company policies.
• Customer Relations: Handle escalated customer complaints, maintain client relationships, and ensure satisfaction.
• Reporting: Provide regular reports to senior management on team performance, sales progress, and market trends.
• Collaboration: Work with other departments (like Marketing) to align sales efforts with overall business objectives.

Essential Skills & Qualifications

• Proven sales experience and leadership ability.
• Strong communication, interpersonal, and negotiation skills.
• Analytical skills for sales data and market trends.
• Proficiency with CRM software and sales tools.
• Ability to work under pressure and manage time effectively.
• Deep understanding of products/services and customer needs.
• Reports to GM