Sales Specialist – In House (Automotive Industry)

JETOUR Auto Philippines; Metro Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

An automotive company in Manila is seeking a motivated sales professional to lead qualification and conversion of leads from digital channels. Responsibilities include prompt customer response, needs assessment, and maintaining product knowledge. The ideal candidate should have experience in sales or customer service, strong communication skills, and proficiency in CRM software. This role requires a results-oriented approach and the ability to handle a high volume of calls in a fast-paced environment.

Qualifications

• Proven experience in a call center, sales, or customer service environment.
• Excellent communication, interpersonal, and active listening skills.
• Strong sales and persuasion abilities.
• Familiarity with digital marketing and social media platforms.
• Ability to work independently and as part of a team.
• Results-oriented with a strong work ethic.
• Ability to handle a high volume of calls and maintain composure under pressure.

Responsibilities

• Promptly contact all leads generated from digital and social media channels.
• Respond to customer inquiries within SLA timeframe.
• Conduct thorough needs assessments to understand customer requirements.
• Maintain a comprehensive understanding of the company's products and services.
• Utilize effective sales techniques to convert leads into customers.
• Address customer concerns and objections in a professional manner.
• Accurately record all customer interactions in the CRM.
• Conduct timely follow-up activities to nurture leads.
• Meet or exceed established sales targets and performance metrics.
• Collaborate with the sales teams to optimize lead generation.
• Stay up-to-date on industry trends and sales techniques.

Skills

Communication (written and verbal)

Sales and Persuasion

Customer Service

Active Listening

Problem-Solving

Time Management

CRM Software Proficiency

Digital Marketing Awareness

Education

College diploma or equivalent; Bachelor's degree preferred.

Tools

CRM Software

Job description

Duties and Responsibilities

• Lead Qualification: Promptly contact all leads generated from digital and social media channels (e.g., website forms, social media inquiries, online advertising campaigns).
• Timely Response: Respond to customer inquiries within the established service level agreement (SLA) timeframe.
• Needs Assessment: Conduct thorough needs assessments to understand customer requirements and identify potential solutions.
• Product/Service Knowledge: Maintain a comprehensive understanding of the company's products and services, including features, benefits, and pricing.
• Sales Conversion: Utilize effective sales techniques to convert qualified leads into paying customers.
• Objection Handling: Address customer concerns and objections in a professional and persuasive manner.
• CRM Management: Accurately record all customer interactions and lead status updates in the JETOUR ONE System (JOS).
• Follow-Up: Conduct timely follow-up activities to nurture leads and close sales.
• Performance Metrics: Meet or exceed established sales targets and performance metrics (e.g., conversion rates, call volume, customer satisfaction).
• Collaboration: Collaborate with the sales teams to optimize lead generation and conversion strategies.
• Continuous Improvement: Stay up-to-date on industry trends, product knowledge, and sales techniques to enhance performance.

Qualifications

• College diploma or equivalent; Bachelor's degree preferred.
• Proven experience in a call center, sales, or customer service environment.
• Excellent communication, Interpersonal, and active listening skills.
• Strong sales and persuasion abilities.
• Familiarity with digital marketing and social media platforms.
• Proficiency in using CRM software and call center technology.
• Ability to work independently and as part of a team.
• Results-oriented with a strong work ethic.
• Ability to handle a high volume of calls and maintain composure under pressure.

Skills

• Communication (written and verbal)
• Sales and Persuasion
• Customer Service
• Active Listening
• Problem-Solving
• Time Management
• CRM Software Proficiency
• Digital Marketing Awareness