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SALES STAFF
Sales staff play a key role in driving revenue and maintaining customer relationships. Typical responsibilities include:
Understand features, benefits, pricing, and use of products or services. Stay updated on new offerings and promotions.
Identify customer needs through questioning and active listening. Provide accurate information and suitable recommendations.
Achieve individual and team sales targets. Upsell and cross-sell where appropriate.
Build and maintain positive customer relationships. Handle inquiries, complaints, and returns professionally.
Prepare quotations and negotiate terms within company guidelines. Close sales and ensure customer satisfaction.
Maintain accurate sales records, customer data, and transaction details. Prepare sales reports and forecasts when required.
Monitor competitor activities and market trends. Provide feedback to management on customer preferences and issues.
Follow Company Policies, Pricing Rules, And Legal Requirements. Act honestly and ethically in all sales activities.
Work closely with marketing, logistics, and customer support teams. Participate in training and team meetings.