Sales Manager

Busy Bee Cleaning Co.; Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Performance Bonus

Employee Recognition Program

Incentives

Training Subsidy

Bereavement Leave

Vacation Leave

Office Parties

Job summary

A top-rated cleaning service in Metro Manila is seeking a Sales and Customer Care Manager to spearhead the department's functions and strategy. This role requires a Bachelor's degree and at least 5 years of experience in sales growth and marketing. You'll oversee a customer-centric team, set performance targets, and ensure service excellence. Ideal candidates are passionate about people development and possess strong communication skills. The position is on-site in Mandaluyong City, offering competitive benefits and a focused work environment.

Qualifications

• At least 5 years of experience driving sales growth and marketing strategy.
• Proven leader with a track record in a diversified organization.
• Exceptional communication skills and strong executive presence.

Responsibilities

• Set and monitor performance targets across KPIs: sales, upsells, and CSAT.
• Supervise daily shift coverage and execution quality across all platforms.
• Lead daily coaching and development of all team members.

Skills

Sales Pipeline

Customer Service

Problem Solving

Account Management

Digital Marketing

Organizational Skills

People Skills

Strong Work Ethic

Financial Literacy

Excellent Communication Skills

Education

Bachelor's Degree in Business, Sales, Marketing or related field

Tools

CRM systems

SOP development

Job description

On-site - Manila 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits

Others

Office Parties

Company Equipment, Training Subsidy

Professional Development

Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

The Sales and Customer Care Manager will direct the overall strategy, daily functions, and performance of the Sales and Customer Care Department. This role will ensure alignment with Busy Bee’s customer-centric brand, overseeing inquiry responsiveness, sales conversion, service excellence, and client retention. This position will also serve as the lead in cross-department coordination to ensure seamless execution from booking to aftercare.

What Are Your Key Duties and Responsibilities?

• Set and monitor performance targets across KPIs: sales, upsells, subscription closures, CSAT and CRM accuracy.
• Supervise daily shift coverage and execution quality across all platforms (Messenger, WhatsApp, IG, Viber, SMS, Email).
• Lead regular calibration, upskilling, and coaching of all team members.
• Manage critical escalations: Level 2 complaints, customer recovery, booking disputes, and service concerns.
• Lead Development and rollout of spiels, SOPs, templates, and internal scripts.
• Oversee monthly incentive validation and compliance review with HR and Finance.
• Collaborate with Brand, Dispatch, and Operations Department to align client promise with delivery.

What Are We Looking For?

• Must be a Bachelor's Degree Graduate in Business, Sales, Marketing or any other related field.
• Proven leader with at least 5 years of experience driving sales growth and marketing strategy.
• Passionate about people development—capable of transforming team performance through targeted sales coaching and customer service excellence.
• Has a proven track record in driving sales growth in a diversified organization.
• Possesses exceptional communication skills and a strong executive presence that commands respect and inspires confidence.
• Willing to work on-site in our office at Mandaluyong City from Mondays to Fridays.
• Applicants with a background in E-commerce is a plus.

Who We Are?

Busy Bee Cleaning Co. is the no.1 trusted cleaning service in the Metro known for its deep cleaning process. It is the most rated and recommended cleaning service (2,210 ratings & reviews) with innovative and thorough cleaning methods.

English Language Customer Service Problem Solving Account Management Strong Work Ethic Financial Literate Digital Marketing Organizational Skills People Skills Sales Pipeline