SALES EXECUTIVE OFFICER

AALIYAH DELICATESSEN AND COLD STORAGE INC.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

AALIYAH DELICATESSEN AND COLD STORAGE INC. in the Philippines is seeking a dynamic Sales and Business Development professional to drive new opportunities, manage customer relationships, and coordinate cross-functional order processes.

You will analyze markets, prepare proposals, update the CRM, and work with operations and finance to ensure on-time delivery and accurate forecasting. The role emphasizes proactive communication, upselling, and maintaining product knowledge to stay ahead of

Responsibilities

• Identify and pursue new sales opportunities through prospecting, referrals, networking, online research, and other business development activities.
• Contact potential customers through phone calls, emails, social media, meetings, and face-to-face visits.
• Present and explain the company's products or services to prospective customers.
• Understand customer requirements and recommend appropriate products or solutions.
• Prepare quotations, proposals, sales presentations, and other relevant documents.
• Follow up with prospective customers and convert leads into actual sales.
• Negotiate prices, payment terms, contracts, and other conditions within company guidelines.
• Consistently achieve or exceed assigned monthly, quarterly, and annual sales targets.
• Develop and maintain positive relationships with new and existing customers.
• Regularly communicate with customers to understand their needs, concerns, and expectations.
• Respond promptly to customer inquiries and requests.
• Handle customer complaints professionally and coordinate with the appropriate departments to resolve issues.
• Conduct follow-ups after sales to ensure customer satisfaction.
• Encourage repeat purchases and identify opportunities for upselling and cross-selling.
• Research and identify potential markets, customers, industries, and business opportunities.
• Develop strategies for expanding the company's customer base.
• Monitor competitors, pricing, products, promotions, and market activities.
• Participate in trade shows, exhibitions, conferences, networking events, and other promotional activities.
• Develop relationships with potential business partners and corporate clients.
• Provide recommendations to management regarding new sales opportunities and market developments.
• Maintain accurate records of customer information, leads, quotations, orders, and sales activities.
• Update the company's CRM system or sales database regularly.
• Prepare daily, weekly, and monthly sales reports.
• Track sales performance against assigned targets.
• Monitor the status of pending quotations, customer orders, and payments.
• Provide management with accurate forecasts of expected sales.
• Maintain proper documentation of sales transactions and customer communications.
• Coordinate with the operations, finance, logistics, marketing, and customer service teams to ensure smooth order processing.
• Monitor customer orders from confirmation through delivery or completion.
• Coordinate with relevant departments regarding product availability, delivery schedules, billing, and payment concerns.
• Ensure that customer commitments are communicated accurately and fulfilled on time.
• Escalate significant customer or operational issues to the appropriate supervisor or manager.
• Maintain thorough knowledge of the company's products, services, pricing, promotions, and competitive advantages.
• Stay informed about industry developments and customer trends.
• Attend product training and professional development programs.
• Clearly communicate product features, benefits, limitations, and terms to customers.
• Keep up with competitor offerings and market conditions.

Job description

Key Responsibilities

1. Sales Generation

• Identify and pursue new sales opportunities through prospecting, referrals, networking, online research, and other business development activities.

• Contact potential customers through phone calls, emails, social media, meetings, and face-to-face visits.

• Present and explain the company's products or services to prospective customers.

• Understand customer requirements and recommend appropriate products or solutions.

• Prepare quotations, proposals, sales presentations, and other relevant documents.

• Follow up with prospective customers and convert leads into actual sales.

• Negotiate prices, payment terms, contracts, and other conditions within company guidelines.

• Consistently achieve or exceed assigned monthly, quarterly, and annual sales targets.

2. Customer Relationship Management

• Develop and maintain positive relationships with new and existing customers.

• Regularly communicate with customers to understand their needs, concerns, and expectations.

• Respond promptly to customer inquiries and requests.

• Handle customer complaints professionally and coordinate with the appropriate departments to resolve issues.

• Conduct follow-ups after sales to ensure customer satisfaction.

• Encourage repeat purchases and identify opportunities for upselling and cross-selling.

3. Business Development

• Research and identify potential markets, customers, industries, and business opportunities.

• Develop strategies for expanding the company's customer base.

• Monitor competitors, pricing, products, promotions, and market activities.

• Participate in trade shows, exhibitions, conferences, networking events, and other promotional activities.

• Develop relationships with potential business partners and corporate clients.

• Provide recommendations to management regarding new sales opportunities and market developments.

4. Sales Administration and Reporting

• Maintain accurate records of customer information, leads, quotations, orders, and sales activities.

• Update the company's CRM system or sales database regularly.

• Prepare daily, weekly, and monthly sales reports.

• Track sales performance against assigned targets.

• Monitor the status of pending quotations, customer orders, and payments.

• Provide management with accurate forecasts of expected sales.

• Maintain proper documentation of sales transactions and customer communications.

5. Coordination and Order Management

• Coordinate with the operations, finance, logistics, marketing, and customer service teams to ensure smooth order processing.

• Monitor customer orders from confirmation through delivery or completion.

• Coordinate with relevant departments regarding product availability, delivery schedules, billing, and payment concerns.

• Ensure that customer commitments are communicated accurately and fulfilled on time.

• Escalate significant customer or operational issues to the appropriate supervisor or manager.

6. Product and Industry Knowledge

• Maintain thorough knowledge of the company's products, services, pricing, promotions, and competitive advantages.

• Stay informed about industry developments and customer trends.

• Attend product training and professional development programs.

• Clearly communicate product features, benefits, limitations, and terms to customers.

• Keep up with competitor offerings and market conditions.