Sales Executive

Sands of Triboa Resorts and Spa Inc.; Olongapo; On-site; PHP 201,000 - 335,000; Full time

Job summary

Sands of Triboa Resorts and Spa Inc. is seeking a guest relations associate responsible for handling inquiries from walk-ins, phone calls, and emails and converting them into sales opportunities.

The role includes overseeing site inspections, coordinating with banquet events, and supporting sales initiatives to maximize bookings. You will welcome guests, anticipate service needs, and relay messages promptly to relevant departments while contributing to cost-saving measures and overall guest

Qualifications

• Experience handling guest inquiries (walk-in, phone-in, email) and converting leads to sales.
• Ability to support sales efforts and coordinate with departments.

Responsibilities

• Handle guest inquiries from walk-ins, calls, and emails and convert to sales.
• Conduct ocular inspections for guests.
• Ensure sufficient sales kits are available.
• Join sales manager on calls to key accounts.
• Handover event folders to banquet/events teams.
• Monitor competitor activities and report weekly.
• Greet guests and anticipate service needs; assist guests with disabilities.

Skills

Guest inquiries

Sales conversion

Communication

Attention to detail

Job description

Job Description:

RESPONSIBILITIES/TASKS

• Professionally handles inquiries of guest from walk-in, phone-in, email, and convert them to sales immediately

• Efficiently conducts ocular inspections to guests anytime.

• Ensures enough sales kits are present during the day

• Occasionally joins the Sales Manager for sales calls to key accounts

• Ensures that all event folders are handed over to the Banquet Events are done efficiently and in a timely manner

• Monitors competitor activities by checking their website, visiting the property or calling their properties, and submits to Sales Manager on a weekly basis

• Lives One Time One Way and Guest Satisfaction Culture

• Politely welcomes and assists all guests; anticipate and address guests’ service needs; assists individuals with disabilities; thank guests with genuine appreciation

• Processes all client requests and relays messages to concerned departments in a timely manner

• Suggests Cost Saving measures to the team, since all office supplies used must be accounted for

• Assists in converting walk-in, phone-in and email leads to confirmed businesses

• Ensures that all terms and conditions are explained to the client prior to contract signing

• Performs other duties that may be occasionally assigned