Sales and Client Success for Corporate B2B Business

ABSI; Metro Manila; On-site; PHP 650,000 - 900,000; Full time

Job summary

ABSI is looking for a Sales and Customer Success Specialist in Metro Manila to bridge new business with long-term client retention. You will be the primary contact for corporate clients, handling inbound inquiries, guiding onboarding, and delivering high-touch support to ensure successful service adoption.

With 2+ years in B2B sales or account management, you will use a consultative approach to understand client needs, coordinate with internal teams, and identify opportunities to upsell while

Qualifications

• 2+ years of experience in B2B sales, account management, or corporate customer support.
• Strong consultative selling approach with ability to map client needs to services.
• Experience with CRM and helpdesk tools.

Responsibilities

• Respond to inbound corporate inquiries and qualify leads for B2B services.
• Guide new clients through onboarding and initial setup to ensure a smooth transition.
• Serve as the primary contact for existing accounts and resolve service or billing inquiries.

Skills

B2B sales

Account management

CRM tools

Communication

Problem solving

Education

Bachelor's degree

Tools

CRM platforms

Helpdesk systems

Job description

The Sales and Customer Success Specialist bridges the gap between new business acquisition and long-term client retention. In this role, you will be the primary point of contact for corporate clients, handling inbound sales inquiries, guiding new accounts through the onboarding process, and providing high-touch customer support. The ideal candidate understands the professional landscape of B2B relationships, possesses a consultative sales approach, and is dedicated to helping corporate clients maximize the value of our services.

Key Responsibilities

Inbound Sales & Lead Qualification

Respond to incoming corporate inquiries, qualify leads, conduct discovery calls, and present tailored service solutions to prospective B2B clients.

Account Onboarding

Guide new corporate clients through the initial setup, implementation, and onboarding phases to ensure a seamless transition into our ecosystem.

Account Management & Support

Serve as the dedicated point of contact for existing B2B accounts, resolving complex service issues, answering billing questions, and addressing technical inquiries with urgency.

Upselling & Retention

Monitor client health, proactively engage with key stakeholders before contract renewals, and identify opportunities to cross-sell or upsell additional corporate service tiers.

CRM Pipeline & Data Management

Maintain accurate, up-to-date documentation of all client interactions, sales stages, and support tickets within our CRM database.

Feedback Loop

Gather and synthesize client feedback to share with product, operations, and leadership teams to help drive service improvements.

Experience

Qualifications & Skills

2+ years of experience in B2B sales, account management, corporate customer support, or client success within a service-oriented industry.

Education

Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.

B2B Acumen

Professional demeanor with a strong understanding of corporate structures, procurement processes, and decision-making workflows.

Tech Proficiency

Hands-on experience with CRM platforms, helpdesk ticketing systems, and professional communication tools.

Communication

Exceptional verbal and written communication skills, with the ability to articulate complex solutions clearly to corporate executives and managers.

Problem-Solving

Highly organized with a consultative, solutions-oriented mindset to navigate complex corporate accounts.