SaaS Onboarding & Ops Catalyst (Hybrid, Night Shift)

MicroSourcing International; Manila; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Performance bonuses

Paid time-off with cash conversion

Job summary

MicroSourcing is hiring a Saas Onboarding Specialist for our hybrid night-shift team in Eastwood, Quezon City. The role focuses on coordinating with consultants and the implementation team to ensure correct agent setup and voice profile enrollment, while supporting client inquiries and internal operational tasks.

You will leverage Salesforce and Looker to monitor dashboards, gather data, and drive improvements across onboarding and reporting workflows.

Qualifications

• Excellent written and verbal English communication skills suitable for internal coordination and client-facing correspondence.
• Comfortable working independently across multiple workstreams with minimal supervision.
• Proficiency in leveraging AI to efficiently execute daily tasks.
• 2+ years of experience in operations or business analytics within a SaaS company.
• Demonstrated ability to drive data-driven decisions by analyzing complex datasets.

Responsibilities

• Internal Coordination across teams and consultants on roster changes and voice profiles.
• Collaborate with Implementation to validate client configurations and agent setup.
• Submit tickets to Implementation when configuration gaps are found.
• Provide status updates in internal check-ins and handle client inquiries as needed.
• Collect roster information or voice samples from clients and communicate status to stakeholders.
• Document all client interactions and outcomes and maintain records of activities.
• Support Positive Rent Reporting data intake, verification, and submission processes.
• Assist with ad hoc business requests and general operational tasks as assigned by leadership.

Skills

English communication

Independent work

AI tooling

SaaS operations

Data-driven decisions

Tools

Salesforce

Looker

Job description

MicroSourcing is hiring a Saas Onboarding Specialist for our hybrid night-shift team in Eastwood, Quezon City. The role focuses on coordinating with consultants and the implementation team to ensure correct agent setup and voice profile enrollment, while supporting client inquiries and internal operational tasks.

You will leverage Salesforce and Looker to monitor dashboards, gather data, and drive improvements across onboarding and reporting workflows.