Operations Support Team Lead | Hybrid & Growth

MicroSourcing International; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage

Bonuses

PTO with cash conversion

Team events

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing in Metro Manila seeks an Operations Support Team Leader to guide a dedicated shift window, ensuring attendance tracking, client reporting, asset control, and SLA adherence across six client verticals.

You will coach a team, optimize processes, manage onboarding and offboarding, and drive compliance and data integrity while collaborating with HR and account partners in a hybrid setup.

Qualifications

• Bachelor's degree or higher in relevant field.
• 2+ years in a supervisory or senior specialist role in HR/records.
• Experience with HRIS systems and data integrity.
• Familiarity with labor standards and compliance in the Philippines.

Responsibilities

• Manage end-to-end employee records and contract changes.
• Oversee onboarding, offboarding, and status changes.
• Maintain HRIS accuracy and data audits.
• Administer benefits and respond to HR inquiries.

Skills

Supervisory experience

People management

Process documentation

Data integrity

Policy compliance

Education

Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field

Tools

Workday

SAP SuccessFactors

ServiceNow

Zendesk

Jira

HRIS data integrity

Job description

MicroSourcing in Metro Manila seeks an Operations Support Team Leader to guide a dedicated shift window, ensuring attendance tracking, client reporting, asset control, and SLA adherence across six client verticals.

You will coach a team, optimize processes, manage onboarding and offboarding, and drive compliance and data integrity while collaborating with HR and account partners in a hybrid setup.