Client Enablement & Onboarding Specialist (Hybrid)

MicroSourcing International; Manila; Hybride; PHP 446 000 - 781 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Résumé du poste

MicroSourcing International in Manila is seeking a Client Implementation Specialist to coordinate internal and client-facing activities. You will validate configurations, manage agent rosters, and drive data-driven improvements across multiple workstreams.

The role requires 2+ years in operations or analytics within a SaaS environment, strong English communication, and proficiency with Salesforce and Looker for dashboards and process flows.

Qualifications

• Excellent written and verbal English communication for internal coordination and client-facing work.
• Ability to work independently across multiple workstreams with minimal supervision.
• Proficiency in leveraging AI to efficiently execute daily tasks.
• 2+ years of experience in operations or business analytics within a SaaS company.
• Demonstrated ability to drive data-driven decisions by analyzing complex datasets and identifying bottlenecks.

Responsabilités

• Coordinate with Consultants on agent roster changes—new hires, role changes, and departures—that affect call attribution or voice profiles.
• Validate that new client configurations include complete agent setup and voice profile enrollment with the Implementation team.
• Submit structured tickets or requests to Implementation when configuration gaps are identified during quality audits.
• Provide status updates on open operational items during internal check-ins.
• Serve as a point of contact for client inquiries related to call assignment accuracy and agent attribution.
• Collect agent roster information or voice samples directly from clients when internal channels are insufficient.
• Document all client interactions and outcomes to ensure traceability.
• Support the end-to-end workflow for positive rent reporting, including data intake, verification, and submission processes.

Connaissances

English communication

Independent work

AI-enabled tasks

Data analysis

SaaS operations experience

Outils

Salesforce

Looker

Description du poste

MicroSourcing International in Manila is seeking a Client Implementation Specialist to coordinate internal and client-facing activities. You will validate configurations, manage agent rosters, and drive data-driven improvements across multiple workstreams.

The role requires 2+ years in operations or analytics within a SaaS environment, strong English communication, and proficiency with Salesforce and Looker for dashboards and process flows.