Operations Support Specialist – Hybrid Night Shift

MicroSourcing International; Manila; Híbrido; PHP 502.000 - 837.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Team events

Descripción de la vacante

MicroSourcing is hiring a Technical Support Specialist (Operations) in Manila with hybrid work and night shifts. You will coordinate agent rosters, validate configurations, and support rent reporting and ad hoc requests. Strong English, data analytics, and 2+ years in SaaS operations are required. Proficiency with Salesforce and Looker is preferred.

Join a diverse team focused on operational excellence, reporting accuracy, and client satisfaction while leveraging AI to boost daily productivity.

Formación

• 2+ years in operations or business analytics within a SaaS company.
• Strong English written and verbal communication.
• Ability to analyze complex datasets to drive decisions.
• Ability to work independently across multiple workstreams.
• Experience with Salesforce CRM reporting and Looker BI tools.

Responsabilidades

• Coordinate with consultants on agent roster changes and voice profiles.
• Validate client configurations with Implementation for complete setups.
• Submit tickets to Implementation for gaps found during audits.
• Provide status updates on open operational items.
• Be client-facing as needed for call assignment inquiries.
• Document all client interactions and outcomes.
• Support positive rent reporting workflow end-to-end.
• Handle ad hoc business requests from VP of Operational Excellence.
• Maintain records of reporting activity and escalations.
• Provide general operational support and process improvements.

Conocimientos

English communication

Independent work

AI for tasks

SaaS ops

Data analytics

Herramientas

Salesforce

Looker

Descripción del empleo

MicroSourcing is hiring a Technical Support Specialist (Operations) in Manila with hybrid work and night shifts. You will coordinate agent rosters, validate configurations, and support rent reporting and ad hoc requests. Strong English, data analytics, and 2+ years in SaaS operations are required. Proficiency with Salesforce and Looker is preferred.

Join a diverse team focused on operational excellence, reporting accuracy, and client satisfaction while leveraging AI to boost daily productivity.