Hybrid Day-Shift: Customer Service & Sales Support Pro

MicroSourcing; Quezon City; Hybrid; PHP 50,000 - 80,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Hybrid work arrangement

Job summary

MicroSourcing, located in Eastwood, Quezon City, is seeking a Customer Service & Sales Support Specialist as part of its hybrid, day-shift team. The role focuses on delivering outstanding service to customers and suppliers, maintaining e-commerce platforms, and handling procurement support.

You will collaborate with Sales and Warehouse teams to ensure smooth day-to-day operations, process orders, and manage showroom activities.

Responsibilities

• Serve as the first point of contact for customer and supplier inquiries via phone, email, and in person.
• Respond promptly and professionally to customer support requests while ensuring a high level of customer satisfaction.
• Welcome customers and provide guided showroom tours as needed.
• Maintain and update e-commerce platforms, including product SKUs, categories, images, and customer accounts.
• Manage customer inquiries on Amazon and eBay, ensuring timely responses and strong customer relationships.
• Prepare and manage job bags, quotations, purchase orders, and sales orders.
• Provide administrative support to the Sales and Warehouse teams to improve operational efficiency.
• Assist in developing and managing customer uniform programs.
• Identify and recommend process improvements to enhance customer service and sales support operations.

Job description

MicroSourcing, located in Eastwood, Quezon City, is seeking a Customer Service & Sales Support Specialist as part of its hybrid, day-shift team. The role focuses on delivering outstanding service to customers and suppliers, maintaining e-commerce platforms, and handling procurement support.

You will collaborate with Sales and Warehouse teams to ensure smooth day-to-day operations, process orders, and manage showroom activities.