SaaS Customer Success & Implementations Specialist

Dempsey Resource Management; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dempsey Resource Management in Makati, Philippines seeks a Customer Success Officer with SaaS experience to lead multiple payroll implementations among clients. The role requires strong analytical, planning, and communication skills, plus willingness to travel for client meetings.

Occasional Saturday work is needed, with one Saturday per month WFH as noted. Candidates should have at least 2 years in customer success, software implementation, and payroll calculations for diverse clients.

Qualifications

• At least 2 years' experience as Customer Success Officer in a SaaS company leading at least 5 Implementation Analysts.
• At least 2 years' experience in software Implementation.
• At least 2 years' experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients.
• Strong analytical and planning skills.
• Good communication and presentation skill.

Skills

Customer Success Officer

Software Implementation

Payroll calculation

MS Excel

Communication

Presentation

Tools

MS Excel

Job description

Dempsey Resource Management in Makati, Philippines seeks a Customer Success Officer with SaaS experience to lead multiple payroll implementations among clients. The role requires strong analytical, planning, and communication skills, plus willingness to travel for client meetings.

Occasional Saturday work is needed, with one Saturday per month WFH as noted. Candidates should have at least 2 years in customer success, software implementation, and payroll calculations for diverse clients.