Customer Success Officer DRMI-001227

Dempsey Resource Management; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dempsey Resource Management in Makati City is seeking a Customer Success Officer to drive onboarding, payroll configuration, and ongoing client support for our SaaS HR platform.

Responsibilities include leading payroll implementations, ensuring compliance with DOLE regulations, and delivering accurate payroll processing for multiple clients while building strong relationships and ensuring high customer satisfaction.

Qualifications

• Minimum 2 years as Customer Success Officer in a SaaS company.
• Experience leading at least 5 Implementation Analysts.
• At least 2 years in software implementation.
• At least 4 years payroll processing for multiple clients.
• Knowledge of updated DOLE rules and payroll regulations.
• Advanced Microsoft Excel skills.
• Strong analytical, planning, and problem-solving abilities.
• Excellent communication, presentation, and client management skills.
• Willing to travel for client meetings and business trips.

Responsibilities

• Manage the implementation of client payroll rules and system configurations.
• Stay updated on DOLE regulations and ensure payroll compliance.
• Process payroll accurately for multiple clients.
• Develop Excel-based payroll calculations and validation files.
• Configure and automate payroll processes within the HCMS platform.
• Handle client data migration for new and existing accounts.
• Lead client onboarding and software implementation projects.
• Develop implementation plans and ensure project timelines are met.
• Coordinate with internal teams and clients to resolve implementation issues.
• Conduct client meetings and site visits as needed.
• Provide post-implementation support and resolve customer concerns.
• Build strong client relationships to promote customer satisfaction and retention.
• Validate payroll computations and identify discrepancies.
• Coordinate software customization requests when necessary.
• Provide ongoing technical and implementation support to clients.

Skills

Customer Success

SaaS

Implementation Leadership

Payroll processing

Excel

Job description

Are you experienced in software implementation, payroll processing, and client relationship management? Join our team as a Customer Success Officer and help deliver seamless onboarding, payroll implementation, and exceptional customer support.

Job Summary

The Customer Success Officer is responsible for implementing Human Capital Management Software (HCMS), managing payroll configurations, supporting client onboarding, and ensuring long-term customer satisfaction. This role works closely with clients and internal teams to deliver successful software implementations and provide ongoing support.

What You'll Do

• Manage the implementation of client payroll rules and system configurations
• Stay updated on DOLE regulations and ensure payroll compliance
• Process payroll accurately for multiple clients
• Develop Excel-based payroll calculations and validation files
• Configure and automate payroll processes within the HCMS platform
• Handle client data migration for new and existing accounts
• Lead client onboarding and software implementation projects
• Develop implementation plans and ensure project timelines are met
• Coordinate with internal teams and clients to resolve implementation issues
• Conduct client meetings and site visits as needed
• Provide post-implementation support and resolve customer concerns
• Build strong client relationships to promote customer satisfaction and retention
• Validate payroll computations and identify discrepancies
• Coordinate software customization requests when necessary
• Provide ongoing technical and implementation support to clients

What We're Looking For

• At least 2 years of experience as a Customer Success Officer in a Software-as-a-Service (SaaS) company
• Experience leading at least 5 Implementation Analysts
• At least 2 years of experience in software implementation
• At least 4 years of experience processing payroll for multiple clients
• Knowledge of updated DOLE rules and payroll regulations
• Advanced Microsoft Excel skills
• Strong analytical, planning, and problem-solving abilities
• Excellent communication, presentation, and client management skills
• Willing to travel for client meetings and business trips

Compensation And Work Details

• Open Positions: 2
• Salary Range: PHP 25,000–PHP 35,000
• Employment Type: Permanent
• Work Arrangement: Onsite
• Work Location: Makati City
• Work Schedule: Compressed work week (Monday to Friday, Onsite) with 1 Saturday Work From Home; Partial Flexi Time between 7:00 AM and 10:00 AM start time.