Senior Customer Success & Payroll Implementation Lead

iLLimitado Inc; Makati; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Flexible Hours

Maternity & Paternity Leave

Employee Recognition and Rewards

Job summary

A leading SaaS company in Makati seeks a Customer Success Officer with a strong background in software implementation and payroll processing. The role involves leading client onboarding, automating payroll processes, and ensuring compliance with DOLE regulations. The ideal candidate must have at least 2 years of experience in a similar position, exceptional problem-solving skills, and advanced MS Excel proficiency, along with a willingness to travel for client meetings. Join us to drive client success and satisfaction.

Qualifications

• Minimum 2 years as Customer Success Officer in a SaaS Company.
• Experience in software implementation for at least 2 years.
• Experience in payroll calculation for multiple clients for 2 years.
• Knowledge of updated DOLE rules.
• Willingness to travel for business trips.

Responsibilities

• Lead end-to-end implementation of HCMS for new clients.
• Set up and automate payroll rules based on client requirements.
• Conduct regular check-ins and support post-implementation.
• Collaborate with internal teams for seamless implementation.

Skills

Customer Service

Problem Solving

Analytical Skills

Technical Skills

Planning Skills

Advanced MS Excel

Work Ethic

Job description

A leading SaaS company in Makati seeks a Customer Success Officer with a strong background in software implementation and payroll processing. The role involves leading client onboarding, automating payroll processes, and ensuring compliance with DOLE regulations. The ideal candidate must have at least 2 years of experience in a similar position, exceptional problem-solving skills, and advanced MS Excel proficiency, along with a willingness to travel for client meetings. Join us to drive client success and satisfaction.