Customer Success Manager – 2 Years Experience in Software Implementation

Dempsey Resource Management Inc.; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

Dempsey Resource Management Inc. is seeking a Customer Success Manager with 2-5 years of experience in software implementation and payroll calculation. The role involves ensuring client satisfaction, conducting team training, and overseeing implementation processes.

Located in Makati, the position requires strong analytical skills, knowledge of DOLE rules, and advanced MS Excel capabilities. You will be responsible for managing client interactions and driving successful software implementation.

Qualifications

• At least 2–5 years experience as Customer Success Officer/Manager in a Software as a Service company, leading implementation analysts.
• Experience in software implementation and payroll calculation for multiple clients.
• Strong knowledge of updated DOLE rules and advanced MS Excel skills.

Responsibilities

• Ensure perfect implementation of client payroll rules.
• Run payroll for clients and automate processes.
• Train team members on HCMS and soft skills.
• Evaluate clients’ needs and enhance training.

Skills

Customer Success Management

Payroll Calculation

Software Implementation

Analytical Skills

Communication Skills

MS Excel

Job description

Customer Success Manager – 2 Years Experience in Software Implementation

Dempsey Resource Management Inc.

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

• Overall responsibility for perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and update the software accordingly
• Motivate the team to ensure client satisfaction and employee satisfaction
• Run payroll for clients
• Develop Excel back-ups for calculation
• Automate payroll on the HCMS for all current clients
• Handle existing and new client data migration
• Obtain understanding of client payroll rules and policies during implementation
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client
• Highlight any discrepancies in historical calculation to the client
• Confirm the client rules can be deployed in the software
• Highlight any customization requests by the client
• Cross-check automated payroll with Excel calculations
• Obtain client sign-off on all payroll calculations and reports during implementation
• Ensure successful onboarding and implementation of our Human Capital Management Software (HCMS) for all clients
• Be a Product Champion and train your team members on our HCMS
• Train team members on soft skills required to interact within the organization and with clients
• Evaluate and analyze clients’ needs
• Enhance client training and encourage them to upgrade their product, if needed
• Work with other teams internally and at the client’s end to ensure roadblocks are resolved
• Define the project plan for each implementation and ensure all timelines are met
• Escalate when required to ensure no timelines are missed
• Interact with clients, including site visits for implementation, and maintain a good rapport
• Ensure timely resolution of all client concerns post-implementation
• Provide regular updates on the implementation to the leadership team internally, to the client, and to bank partners
• Inspire and motivate the department to promote a positive and productive work atmosphere
• Perform such other duties as may be designated or assigned by the company as may be made known to you

Qualifications

• At least 2–5 years experience as Customer Success Officer/Manager in a Software as a Service company, leading at least 5–10 Implementation Analysts
• At least 2–5 years experience in software implementation
• At least 2–5 years experience in calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advanced MS Excel skills
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skills

Working Location

Security Bank Building, 6776 Ayala Ave, Legazpi Village, Makati City, 1229 Metro Manila, Philippines