Payroll SaaS Implementation Lead

Dempsey Resource Management Inc.; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

Dempsey Resource Management Inc. is seeking a Customer Success Manager with 2-5 years of experience in software implementation and payroll calculation. The role involves ensuring client satisfaction, conducting team training, and overseeing implementation processes.

Located in Makati, the position requires strong analytical skills, knowledge of DOLE rules, and advanced MS Excel capabilities. You will be responsible for managing client interactions and driving successful software implementation.

Qualifications

• At least 2–5 years experience as Customer Success Officer/Manager in a Software as a Service company, leading implementation analysts.
• Experience in software implementation and payroll calculation for multiple clients.
• Strong knowledge of updated DOLE rules and advanced MS Excel skills.

Responsibilities

• Ensure perfect implementation of client payroll rules.
• Run payroll for clients and automate processes.
• Train team members on HCMS and soft skills.
• Evaluate clients’ needs and enhance training.

Skills

Customer Success Management

Payroll Calculation

Software Implementation

Analytical Skills

Communication Skills

MS Excel

Job description

Dempsey Resource Management Inc. is seeking a Customer Success Manager with 2-5 years of experience in software implementation and payroll calculation. The role involves ensuring client satisfaction, conducting team training, and overseeing implementation processes.

Located in Makati, the position requires strong analytical skills, knowledge of DOLE rules, and advanced MS Excel capabilities. You will be responsible for managing client interactions and driving successful software implementation.