SaaS Client Onboarding & Payroll Specialist

iLLimitado Inc; Makati; On-site; PHP 502,200 - 669,600; Full time

Job summary

A leading SaaS provider in the Philippines seeks a Customer Success Officer to manage client onboarding and implementation of their HCMS. The role involves leading a team, ensuring accurate payroll processing, and maintaining strong client relationships. Applicants should have at least 2 years experience in customer success and software implementation, strong analytical skills, and advanced MS Excel proficiency. Travel for business trips is expected.

Qualifications

• At least 2 years experience leading a team of at least 5 Implementation Analysts.
• Experience in software implementation for SaaS products.
• Familiarity with DOLE rules and regulations.

Responsibilities

• Lead end-to-end implementation of our HCMS for new clients.
• Ensure successful migration of client data into the system.
• Conduct regular check-ins and resolve client issues promptly.

Skills

Customer Success Management

Software Implementation

Payroll Calculation

Analytical Skills

Problem-Solving

Advanced MS Excel

Client Relationship Management

Job description

A leading SaaS provider in the Philippines seeks a Customer Success Officer to manage client onboarding and implementation of their HCMS. The role involves leading a team, ensuring accurate payroll processing, and maintaining strong client relationships. Applicants should have at least 2 years experience in customer success and software implementation, strong analytical skills, and advanced MS Excel proficiency. Travel for business trips is expected.