Night Shift IT Service Desk Pro: 1st/2nd Line Support

Gratitude Inc; Taguig; On-site; PHP 223,200 - 502,200; Full time

Job summary

A leading technology services provider in Taguig is seeking an IT Service Desk Analyst to deliver top-notch technical support. The role includes first and second-line support via various channels and managing IT incidents effectively. Candidates must have at least 2-4 years of experience in IT support, particularly in BPO environments. A Bachelor's degree or equivalent coursework is required, along with strong communication skills. Flexibility for night shifts is essential. Competitive salary range from PHP 20,000 to PHP 45,000.

Qualifications

• A minimum of 2-4 years of relevant IT Service Desk experience.
• At least 1 year of experience in a BPO environment.
• Experience in Retail, Hospitality, or Healthcare is a significant advantage.

Responsibilities

• Provide first and second-line support via phone, email, and chat.
• Log, manage, prioritize, and document support tickets.
• Install, configure, and troubleshoot hardware and software.

Skills

Technical skills in ticket resolution

Desktop/laptop support

Strong written and oral communication skills

Basic network troubleshooting

Education

Bachelor’s Degree or at least 2 years in college

Job description

A leading technology services provider in Taguig is seeking an IT Service Desk Analyst to deliver top-notch technical support. The role includes first and second-line support via various channels and managing IT incidents effectively. Candidates must have at least 2-4 years of experience in IT support, particularly in BPO environments. A Bachelor's degree or equivalent coursework is required, along with strong communication skills. Flexibility for night shifts is essential. Competitive salary range from PHP 20,000 to PHP 45,000.