Entry-Level IT Service Desk Analyst: Technical Support

Santaisabel; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

Santaisabel is hiring an IT Service Desk Analyst in Mandaluyong City, Philippines. This role involves providing first-line post-sales technical support and resolving customer requests in relation to software, hardware, and network operations.

Fresh graduates and entry-level candidates are highly encouraged to apply. The ideal candidate should possess relevant educational qualifications, strong customer service skills, and knowledge of Microsoft tools.

Qualifications

• Candidates must possess at least a Bachelor's/College Degree or relevant experience in Information Technology.
• Fresh Graduates or Entry Level specializing in Customer Service are encouraged to apply.
• Knowledge of technical support related to hardware, applications, and systems.

Responsibilities

• Provide first-line post-sales technical support for hardware, systems, and applications.
• Resolve customer requests related to software, hardware, and network operations.
• Monitor installed systems and escalate complex problems as needed.

Skills

Customer Service

Basic Computer troubleshooting

Computer Knowledge

Education

Bachelor's/College Degree

High School Diploma

Post Graduate Diploma / Master's Degree

Tools

MS Office

MS Exchange

MS Windows networks

Job description

Santaisabel is hiring an IT Service Desk Analyst in Mandaluyong City, Philippines. This role involves providing first-line post-sales technical support and resolving customer requests in relation to software, hardware, and network operations.

Fresh graduates and entry-level candidates are highly encouraged to apply. The ideal candidate should possess relevant educational qualifications, strong customer service skills, and knowledge of Microsoft tools.