Road Freight Operations Associate — Grow in Logistics & ERP

DHL Global Forwarding; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

DHL Global Forwarding is seeking a backend-focused professional to support road freight services across stations, ensuring timely and accurate task execution. You will join a collaborative team, sharing best practices and driving continuous improvement.

Ideal candidates have 0–3 years in BPO or logistics, with exposure to ERP platforms and strong MS Office skills. English communication and customer-centric mindset are essential for success.

Qualifications

• Bachelor's degree (any) or related field; logistics/management degree is a plus.
• 0–3 years of experience in BPO or logistics is preferred.
• Air Freight experience is preferred.
• Proficient in MS Office.
• Strong English communication skills, written and verbal.
• Exposure to ERP systems is a plus.
• Good logical reasoning abilities.
• High level of customer centricity.

Responsibilities

• Understand station/country documentation requirements and ensure execution per SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services according to shifts, countries, or regions.
• Deliver high-quality service through timely, accurate task completion.
• Collaborate with team to identify improvements and best practices.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

MS Office

English communication

ERP exposure

Problem solving

Customer centricity

Air Freight knowledge

BPO/logistics domain experience

Education

Bachelor's degree (any)

Degree in logistics/management advantageous

Tools

ERP systems

MS Office

Job description

DHL Global Forwarding is seeking a backend-focused professional to support road freight services across stations, ensuring timely and accurate task execution. You will join a collaborative team, sharing best practices and driving continuous improvement.

Ideal candidates have 0–3 years in BPO or logistics, with exposure to ERP platforms and strong MS Office skills. English communication and customer-centric mindset are essential for success.