Associate -RFR

Joinimagine; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Joinimagine invites a detail-oriented logistics specialist to back-end services for ocean freight, supporting multiple countries and regions. You will join a collaborative team focused on timely, accurate task completion and continuous improvement.

Key tasks include understanding documentation requirements, meeting SLAs, coordinating across shifts and stakeholders, and delivering high-quality service while identifying and sharing improvement opportunities.

Qualifications

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0–3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Responsibilities

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Skills

MS Office

English communication

ERP exposure

Logical reasoning

Customer-centric

Air Freight experience

Education

Bachelor's degree (any). Logistics advantageous

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

• Operate on the services according to the shifts, countries, or regions aligned.

• Deliver a high level of service quality through timely and accurate completion of services.

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.

• 0 – 3 years of job experience from BPO or logistics domain – Preferred

• Air Freight experience will be preferred

• Good knowledge in MS office

• Effective English communication skills, written and verbal

• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred

• Good logical reasoning skills

• High level of customer centricity