Associate - RFR

DHL Global Forwarding; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

DHL Global Forwarding is seeking a backend-focused professional to support road freight services across stations, ensuring timely and accurate task execution. You will join a collaborative team, sharing best practices and driving continuous improvement.

Ideal candidates have 0–3 years in BPO or logistics, with exposure to ERP platforms and strong MS Office skills. English communication and customer-centric mindset are essential for success.

Qualifications

• Bachelor's degree (any) or related field; logistics/management degree is a plus.
• 0–3 years of experience in BPO or logistics is preferred.
• Air Freight experience is preferred.
• Proficient in MS Office.
• Strong English communication skills, written and verbal.
• Exposure to ERP systems is a plus.
• Good logical reasoning abilities.
• High level of customer centricity.

Responsibilities

• Understand station/country documentation requirements and ensure execution per SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services according to shifts, countries, or regions.
• Deliver high-quality service through timely, accurate task completion.
• Collaborate with team to identify improvements and best practices.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

MS Office

English communication

ERP exposure

Problem solving

Customer centricity

Air Freight knowledge

BPO/logistics domain experience

Education

Bachelor's degree (any)

Degree in logistics/management advantageous

Tools

ERP systems

MS Office

Job description

Job Description:

In this role, you will have the opportunity to work upon one or more back-end services for the Road freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity